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Your Available Services
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    • Administrative & Business

      Administrative and business functions supporting the organization. e.g. general accounting, human resources, transportation, marketing, etc.

    • Order

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      • CCDoors/CCure Request

      Access Control

      This service provides a security system for campus buildings requiring secure entry.

    • BYU Domains

      BYU Domains is a current initiative to enable students to learn the necessary skills needed to have an online presence, including creating a website and taking responsibility for their individual identity on the Internet.

       

    • BYU Homepage

    • Order

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      Modify
      • Request a Brightspot Website

      BYU Websites

      BYU Websites allows you to publish public, informational websites at BYU. It includes web hosting and content management, with central security, accessibility, design, and site monitoring.

    • Campus CSR Program

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      • Order Commercial Phone Directory Listing

      Campus Directory

      The Campus Telephone Directory provides university directory information for departments, services and employees. Campus Telephone Directory will also help departments buy listings in commercial telephone directories.

    • Campus Room Scheduling

      Schedule space on campus.

    • Cloud Apps

    • DCE Independent Study CRM

       

      This service allows independent study personnel to keep track of, organize and manage information pertaining to students and faculty.

       

    • DCE Personnel Manager

      This product is used by the Department of Continuing Education for hiring and managing personnel.  

       

       

    • Elastic Stack

    • Employee Ecclesiastical Endorsement

      Used by the Ecclesiastical Clearance Office to track annual and new hire endorsements from the employees' ecclesiastical leaders.

    • Faculty Profile

    • Financial Planning & Budgeting

    • Graduate Admissions

    • Humanities Services Support

      Connects the Humanities department CSR with the current issue that needs support in that department.

       This service was used as a test service. It is no longer in use. 3/27/2019

    • International Student Tracking

      International Student Tracking is used by the International Office to track international students and report their activities to the INS office.

    • International Study Programs

    • Internship Registration and Management System (IRAMS)

      Internship Registration and Management System (IRAMS) is a service that allows students to apply for the opportunity to take a BYU class for internship credit.

    • Learning Outcomes

      This site aggregates and publishes all of the program and course learning outcomes for the university. It is open to the public for viewing. 

    • Mid-Course Evaluations

      Professors are able to gather feedback from students on how well the class is meeting their needs.

    • Mobile App

      The BYU Mobile App Suite provides students, faculty, and staff access to a suite of campus applications through their iOS or Android devices.

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      • New Travel Request

      My OIT Travel

      MY OIT Travel enables OIT personnel to submit travel requests that provide travel secretaries with necessary information about an employee’s trip.

    • mYlink

    • Off-Campus Housing

      This service is an application used by the Off-Campus Housing Office to keep/view the information concerning off-campus housing for students.

    • Office of IT Home Page

      This product is the official website for the Office of IT, which includes information about its products and services.

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      • OFIS Request
      • OFIS Removal

      OFIS

    • Parking

      The system maintains current databases of registered vehicles, citations, appeals, officers, etc as well as managing the calculation and storage of parking privileges.

    • Phire

      Phire is used to migrate and track all changes within PeopleSoft environments.

    • Religion Department Support

    • Scholarship Management System

      BYU awards a certain amount of money each year for scholarships. Students can apply and, based on various criteria, be considered for these scholarships.

    • Student Health

      This service provides access to various apps, websites, and systems related to student health. Examples include the Healthy Together App and Student Health Plan. 

       

    • Student Voting

       

      The Student Voting service is a website with a Qualtrics survey that allows BYU students to vote for BYUSA candidates during elections

       

    • University Financial Management

      This provides BYU with budgeting, asset management, receiving, accounts payable, purchasing/e-procurement, general accounting and inventory.

    • Unknown

      This service allows for all Non-OIT technologies to be associated for reporting and incident association. Service Desk should be used if we're providing general IT support to users around campus. 

    • Y-Marketplace

      Y-Marketplace is a procurement system for BYU employees to purchase goods and services from catalog vendors. It is a 3rd party product provided by VITG.

    • Y-Time

      Y-Time tracks hourly employees time while employed by BYU.

    • YJobs

      Peoplesoft module supporting job listings for Campus positions.

    • YMessage

    • YTrain

      YTrain is the Learning management system for employee training.

    • Application Development

      Development and implementation of university-specific applications and online systems.

    • API Management

    • Developer Portal

    • Event Hub

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      • Database Account

      Managed Domain Linux

      Managed Domain holds in trust running applications owned by others (without actually operating the software) by assembling all the necessary resources and monitoring performance and capacity.

      Managed Domain servers are servers managed by OIT Platform Linux and Windows teams.  These platform teams make sure that the OS patches are kept up-to-date and that best security practices are followed.   The Platform team is in charge of the day-to-day operation of the Managed Domain servers.  Each Managed Domain server also has an application owner who works closely with the Platform team to make sure that the applications installed on these servers are kept secure.

    • Managed Domain Windows

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      • Order Service
      • Remove Service

      SharePoint

      SharePoint is a platform for customers to build customized, collaborative team websites.  This tool is tightly integrated with Microsoft Office Suite tools such as Word, Excel, PowerPoint, InfoPath, Access, Visio and others. 

    • Audio Visual Services

      Services for presentation of audio and visual media to large or small audiences.

    • Audio & Video Distribution

    • Audio/Visual Equipment Rental and Delivery

    • AV Management Tools

    • Clinical Observation Systems

      This service provides dedicated equipment to a room which allows you to record and securely store video and audio sessions. Each room contains a powered camera and microphone which securely feed servers hosted in the BYU Data Center. 

    • Event Equipment

    • Multimedia Asset Scheduler (MAS)

    • Specialized AV Systems

      Specialized Audio Visual Systems is a service for faculty, employees and departments to work with OIT to design, install or service audio and/or video technologies that are not within the core set of standard TEC services offered on campus.

    • TEC Room

    • Campus Education

      Services that support students, faculty and learning across campus. e.g. student record management, student housing, student financials, research, classroom management, etc.

    • Canvas

      Canvas is a Learning Management System option offered by BYU as of Fall 2016. This option has been added to AIM as an alternative to using BYU Learning Suite. Professors may choose to use whichever option they would like.

       

    • Financial Aid & Scholarship

      This service allows students to apply for Federal Financial Aid, university scholarships and BYU short-term loans.

    • FlashCards

    • Honor Code

      Honor Code Tracking is used by the Honor Code office to track their work, create and track reports and process ecclesiastical endorsements.

    • Housing

      This is a partner product with Housing. This is not a BYU OIT service but we do provide support for network, platform, internet routing, and Oracle database support services.

    • iClicker

      IClicker (I>Clicker)  is a combination of handheld devices, base and cloud software that allows class members to vote on various questions in class and then see in real time how the whole class has voted.   This can be helpful to instructors to determine how well material is understood, spark conversation, help make decisions and any variety of uses that live feedback might provide.

    • International Travel Management System (ITMS)

    • Learning Suite

      BYU Learning Suite is a BYU-developed Learning Management System. The Learning Suite gives faculty the ability to communicate with students, share files, design courses, give online quizzes and exam, provide student feedback, submit grades and more.

    • Legacy Student Ratings

    • Locker Rental

    • My Dining Account

    • My Financial Center

      This service is an easy-to-use management software for financial accounts on campus (such as various charges, refunds, tuition and financial aid).

    • MyMap

      MyMap is what BYU students use to plan, organize, and register for courses.

       

    • Pharos

      Printing Solutions maintains the Pharos servers that supports public printing services on campus. This allows inventory all public printers across campus and on campus networks. It also enables OIT to manage billing, printing jobs and queues in a centralized way.

    • Printers

      This service allows OIT to track and associate incidents related to the limited support we offer for personal and campus printers.

    • Student Ecclesiastical Endorsement

      The Student Ecclesiastical Endorsement is an online tool for requesting and processing endorsements.

    • Student Information System (AIM)

      This web-based application provides instructors with a set of tools to perform such functions as printing rolls, managing student grading, and scheduling final exams.

       

    • Testing Center

    • Tuition Calculator

    • Communications

      Keeping university employees and students in contact with each other and the world.

    • 2-Way Radio

      BYU OIT offers short-term and long-term handheld two-way radio (Walkie-Talkie) rentals to BYU affiliated personnel. Two-way 800 MHz hand-held radios are available for communication within the campus and outside (with exceptions). The radios are available for long or short term rental.

    • Alias Manager

      Allows employees, students, retirees and alumni to create aliases (email addresses that forward messages to a designated email box).

    • calendar.byu.edu

    • Call Detail Report

    • Call Recording

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      • Order Service
      • Modify Service
      • Remove Service
      • Change Name Display
      • Order Expansion Module

      Campus Phone System

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      • Order Commercial Phone Directory Listing

      Campus Telephone Directory

      The Campus Telephone Directory provides university directory information for departments, services and employees. Campus Telephone Directory will also help departments buy listings in commercial telephone directories.

    • Campus Television Service

      Campus Television overview. Access and Location information

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      • Bulk Email

      CanIt

      Most campus departments use OIT’s Email Service for their email needs.  For a number of reasons, others choose to manage their own email system.  Email Monitoring and Spam Filtering provide management and monitoring utilities for email systems through the CanIt email filter.  OIT will provide gateway services to email system administrators who want to use the gateways managed by OIT.

    • Change Management System

      The process provides impact analysis, notification, calendaring, reviewing and documentation of all IT changes.

       

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      • Order Service
      • Remove Service
      • Modify Billing

      Email

      Email service for BYU employees and students. Accessed through Microsoft Outlook, it is primarily used for sending/receiving email, scheduling meetings/resources, and calendaring.

    • Exchange Distribution Group

    • Group Email Distribution

      Lets users simultaneously send one email to multiple recipients.The majority of the lists at BYU are provided through listserv.byu.edu.

    • Incident Management

      This is part of the ITSM Solutions tools suite. Incident Management is based on the Information Technology Infrastructure Library (ITIL) best practices. The tool is implemented in Service-now.com. It is available to OIT employees.

    • Long Distance

      UPDATE: 3/20/2020: Long Distance is now included with all of the IP phones ordered on campus. There is no need for the long distance codes.

    • myBYU

      myBYU is a one-stop customized web site that presents University information specific to each individual. Instead of looking for information, a user logs into myBYU, and the portal brings together all the relevant information customized to the user's needs and presents it in an organized manner.

    • Paging and Intercom

    • Problem Management

    • Service Catalog

    • ServiceNow

      IT Service Management is a set of specialized organizational capabilities for providing value to customers in the form of IT services.

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      • Slack Account Order Form

      Slack

      OIT’s internal team messaging tool is currently offered through Slack.

    • Student Relationship Management

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      • Order Service
      • Change Service
      • Cancel Service

      Voicemail

      Microsoft Outlook Voice Access is the current campus voicemail system that is a part of the Unified Messaging initiative.

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      • Order Zoom

      Web Conferencing

      BYU’s video conferencing solution is available for all faculty, staff and students. Business class desktop, conference room, enterprise IM, webinar and audio bridge solutions are delivered through the cloud provider Zoom. 

    • Yiptel

      The Call Center Solution product is a solution for call centers ACD (automatic call distribution) requirements.

    • Computing Equipment & Software

      Equipment and applications for teaching, learning, and working.

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      • Adobe CC License Request

      Adobe

    • Computer Rentals

      Monthly rental of refurbished computers. Priority is given to students first, then to anyone with a current BYU account.

    • Endpoint Configuration

      Endpoint Configuration includes the ability to use System Center Configuration Manager (SCCM) for Microsoft Windows system management, Microsoft Intune, and Jamf Pro (formerly known as Casper Suite) for Macintosh system management.

    • GSuite

      Google provides a number of free applications available to any indivdual with a Google Account.  OIT does not currently have any licensing agreement with Google.  However, our friendly and knowledgeable staff are happy to help with common issues you may come across.  If we are unable to resolve your issue, we can refer you to to other resources that can.

    • Microsoft Office Suite / Office 365

      Office 365 is available for All Current University Students and Employees. The license enables users to install a full desktop version of Office applications on five (5) personal computers as well as five (5) Android tablets, iPads, or smartphones. Office 365 includes both online and offline access to documents and editing.

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      • PCI Appliance Order

      PCI Compliance

    • Software Distribution

      System for obtaining software licensed by BYU. Allows browsing software titles, buying  software, and downloading. Tracks titles you have purchased through the site.

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      Modify
      • Order Pickup

      Surplus

      Unneeded electronic equipment (computers, projectors, and other items) has data is removed, are refurbished and sold, and e-waste is disposed of appropriately.

    • Consultation Services

      A variety of consultation services provided by the Office of IT, including security, AV, networking, and analytics/reports.

    • AV Consultation

    • CSR

      Items of interest for Computer Support Representatives (CSRs).

    • Citrix


       
       

      This service provides students with access to applications that are not installed on local computers.

    • Data Needs

      Services enabling the movement of data from source systems into database tables for business analysis and analytics.

    • Business Intelligence & Analytics

    • BusinessObjects

      Access and Information about BusinessObjects (Bob) and Crystal Reports.

    • Data Warehouse

      The Data Warehouse is an operational data store that supports analytic reporting for the campus.

    • Informatica

      Informatica is an ETL (Extract, Transform, and Load) tool used to populate data warehouses, transform data for use in other systems, and for data batch processing.

    • Tableau

      Tableau is an information visualization and reporting tool which combines data from multiple repositories for easier access and reporting.

    • Help & Training

      Assistance with university information technology and third-party applications.

    • Campus Operators

      Provides extensive university information, employee and student directory information, and related operator services.

    • Knowledge Management

      The Knowledge Management process provides tools and process for capturing technical knowledge and making it available to both campus and support personnel as appropriate.  As issues are reported through various incident and other methods, solutions to issues are captured and stored as articles which can later be searched and used in resolving repeat occurrences of an issue.  In addition to break / fix solutions, articles can also contain operational procedures, how to / training information and other common knowledge that helps resolve technical issues.

    • Service Desk

      Phone-in center staffed 24/7 by OIT personnel to address technology questions.

    • Software Training

      Instructor-led training in computer applications for all current employees and students. Also on-line training resources for independent learning.

    • Technology Support

    • Identity & Access Management

      Services governing access to university resources.

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      • Order Service

      Active Directory

      Active Directory (AD) is a BYU implementation of Microsoft Active Directory. It provides a single Active Directory domain that BYU uses to simplify the management of systems and users at the university.

    • BYU ID Card

      Issued to both students and employees—they are the main form of identification on campus. Required for many services and at certain venues.

    • CAS

    • CashNet

      Central Cashiering is a service partnered with CASHNet to provide the campus with secure transactions of payment and funds whether over-the-counter, back office payments or departmental deposits.

    • Duo

      Duo is BYU's solution for more secure authentication than a single verfication point (i.e. a password only).  This page provides basic information on what Duo is and how to start.

    • Emergency Alert

      Notifies university students and employees in case of emergencies or threats using emails, IP phone messaging, and texts.

    • ID Card Program

      The ID Card Program is the internally-developed desktop application that the ID Center uses to create physical BYU ID Cards for students and patrons.

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      • Rights Termination Request

      Identity Administration

    • Order

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      Modify
      • Activate Service
      • Remove Service

      LastPass

    • My Account

      A Net ID is used to identify and authenticate you to BYU applications.

    • Org Chart

      It displays the university's department organization, including full time faculty, staff, administrators, part-time faculty, and 3/4-time faculty. Student employees are not displayed.

    • Payment Manager

    • Personal Information (PI)

      This service allows BYU employees and students to update their personal information.

    • Stored Value Cards

    • Surveillance Systems

      Part of a university-wide security system the primary purpose of which safety and the protection of property. The University Police are the the sole customers of VSSec.

    • Infrastructure

      Enterprise-level hardware, software, systems, and network infrastructure that provide underlying support for institutional activities. e.g. storage, networking, data center, etc.

    • Box

      An active BYU Box account will allow users access to the following features:

      • Unlimited cloud storage of files up to 15 GB in size
      • File sharing and collaboration
      • Integration with collaboration products, like Microsoft Office, Slack, Zoom and other Apps
      • Messaging and note-taking

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      Modify
      • Data Center Entry Form
      • Modify Data Center Entry Form
      • Request DC Authorization
      • Remove DC Authorization
      • Request Hardware Placement

      Data Center

      Space in the Data Center is based on the following requirements; rack or square foot floor space, power, cooling, and connectivity.  Data Center space provides an environment for locating and operating all types of IT systems.

    • Independent Domain Linux

      The Independent Domain is no longer available as an orderable service.

      Independant Domain is an alternative to using BYU's Managed Domain service.  It allows system administrators to manage their own servers for those that have needs outside of standard Managed Domain servers. 

    • Independent Domain Windows

      The Independent Domain is no longer available as an orderable service.

      Independant Domain is an alternative to using BYU's Managed Domain service.  It allows system administrators to manage their own servers for those that have needs outside of standard Managed Domain servers. 

    • SSL Certificates

    • Workstation Backup

      Workstation Backup is designed to protect critical data on university laptop and desktop computers.

    • Ycloud

    • Networking

      Services enabling the ability to connect to campus and housing networks.

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      • Wired Network Connection
      • QIP Access Request

      Campus Network

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      • Hostname Registration

      Hostname Registration

      Links an internet site's numeric IP address to a name in the BYU domain. For example an IP address such as 128.187.22.129 could be associated with something like mysite.byu.edu.

    • Housing Network

      On campus housing provides wired network access to the internet. Residents may connect personal wireless routers or hubs to meet additional network needs.

    • Network Information Tool (NIT)

    • Network Time Protocol (NTP)

    • On Prem Platform

      On premise compute and storage resources.

    • Operations Center (NOC)

      Monitors and executes procedures and/or instructions for computer, telecommunication, and network systems.

    • Remote Desktop

      Help for users to understand what RDP is and how to connect.

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      • VPN Order

      Virtual Private Networking (VPN)

      Required to protect campus resources from on or off campus. Creates an encrypted connection to the accessed area of the BYU network. Uses Cisco Anyconnect VPN Client.

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      Modify
      • Website Review

      Web Filtering

      John Payne has requested that we archive the Security Articles because they don't want any of their info public and are handling all inquiries internally. Mandy Oscarson archived this.

       

      OIT has implemented several web filtering systems to protect BYU network users that block things such as inappropriate material from BYU networks.

    • Order

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      Modify
      • Order Wired Connection
      • Request Public IP Address
      • Remove Public IP Address

      Wired Network

      Wired access to the BYU network, BYU systems, and high speed Internet is provided in most areas of the campus.

    • Order

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      Modify
      • Register a Device

      Wireless Network

      The BYU Office of Information Technology provides wireless internet (WiFi) access to the campus community from within many academic buildings. Users with wireless-enabled computers or other devices may access the internet using this wireless service.

       

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  • 2-Way Radio

    BYU OIT offers short-term and long-term handheld two-way radio (Walkie-Talkie) rentals to BYU affiliated personnel. Two-way 800 MHz hand-held radios are available for communication within the campus and outside (with exceptions). The radios are available for long or short term rental.


  • Order

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    Modify
    • CCDoors/CCure Request
    Access Control

    This service provides a security system for campus buildings requiring secure entry.


  • Order

    |

    Modify
    • Order Service
    Active Directory

    Active Directory (AD) is a BYU implementation of Microsoft Active Directory. It provides a single Active Directory domain that BYU uses to simplify the management of systems and users at the university.


  • Order

    |

    Modify
    • Adobe CC License Request
    Adobe


  • Alias Manager

    Allows employees, students, retirees and alumni to create aliases (email addresses that forward messages to a designated email box).


  • API Management


  • Audio & Video Distribution


  • Audio/Visual Equipment Rental and Delivery


  • AV Consultation


  • AV Management Tools


  • Box

    An active BYU Box account will allow users access to the following features:

    • Unlimited cloud storage of files up to 15 GB in size
    • File sharing and collaboration
    • Integration with collaboration products, like Microsoft Office, Slack, Zoom and other Apps
    • Messaging and note-taking

  • Business Intelligence & Analytics


  • BusinessObjects

    Access and Information about BusinessObjects (Bob) and Crystal Reports.


  • BYU Domains

    BYU Domains is a current initiative to enable students to learn the necessary skills needed to have an online presence, including creating a website and taking responsibility for their individual identity on the Internet.

     


  • BYU Homepage


  • BYU ID Card

    Issued to both students and employees—they are the main form of identification on campus. Required for many services and at certain venues.


  • Order

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    Modify
    • Request a Brightspot Website
    BYU Websites

    BYU Websites allows you to publish public, informational websites at BYU. It includes web hosting and content management, with central security, accessibility, design, and site monitoring.


  • calendar.byu.edu


  • Call Detail Report


  • Call Recording


  • Campus CSR Program


  • Order

    |

    Modify
    • Order Commercial Phone Directory Listing
    Campus Directory

    The Campus Telephone Directory provides university directory information for departments, services and employees. Campus Telephone Directory will also help departments buy listings in commercial telephone directories.


  • Order

    |

    Modify
    • Wired Network Connection
    • QIP Access Request
    Campus Network


  • Campus Operators

    Provides extensive university information, employee and student directory information, and related operator services.


  • Order

    |

    Modify
    • Order Service
    • Modify Service
    • Remove Service
    • Change Name Display
    • Order Expansion Module
    Campus Phone System


  • Campus Room Scheduling

    Schedule space on campus.


  • Order

    |

    Modify
    • Order Commercial Phone Directory Listing
    Campus Telephone Directory

    The Campus Telephone Directory provides university directory information for departments, services and employees. Campus Telephone Directory will also help departments buy listings in commercial telephone directories.


  • Campus Television Service

    Campus Television overview. Access and Location information


  • Order

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    Modify
    • Bulk Email
    CanIt

    Most campus departments use OIT’s Email Service for their email needs.  For a number of reasons, others choose to manage their own email system.  Email Monitoring and Spam Filtering provide management and monitoring utilities for email systems through the CanIt email filter.  OIT will provide gateway services to email system administrators who want to use the gateways managed by OIT.


  • Canvas

    Canvas is a Learning Management System option offered by BYU as of Fall 2016. This option has been added to AIM as an alternative to using BYU Learning Suite. Professors may choose to use whichever option they would like.

     


  • CAS


  • CashNet

    Central Cashiering is a service partnered with CASHNet to provide the campus with secure transactions of payment and funds whether over-the-counter, back office payments or departmental deposits.


  • Change Management System

    The process provides impact analysis, notification, calendaring, reviewing and documentation of all IT changes.

     


  • Citrix


     
     

    This service provides students with access to applications that are not installed on local computers.


  • Clinical Observation Systems

    This service provides dedicated equipment to a room which allows you to record and securely store video and audio sessions. Each room contains a powered camera and microphone which securely feed servers hosted in the BYU Data Center. 


  • Cloud Apps


  • Computer Rentals

    Monthly rental of refurbished computers. Priority is given to students first, then to anyone with a current BYU account.


  • Order

    |

    Modify
    • Data Center Entry Form
    • Modify Data Center Entry Form
    • Request DC Authorization
    • Remove DC Authorization
    • Request Hardware Placement
    Data Center

    Space in the Data Center is based on the following requirements; rack or square foot floor space, power, cooling, and connectivity.  Data Center space provides an environment for locating and operating all types of IT systems.


  • Data Warehouse

    The Data Warehouse is an operational data store that supports analytic reporting for the campus.


  • DCE Independent Study CRM

     

    This service allows independent study personnel to keep track of, organize and manage information pertaining to students and faculty.

     


  • DCE Personnel Manager

    This product is used by the Department of Continuing Education for hiring and managing personnel.  

     

     


  • Developer Portal


  • Duo

    Duo is BYU's solution for more secure authentication than a single verfication point (i.e. a password only).  This page provides basic information on what Duo is and how to start.


  • Elastic Stack


  • Order

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    Modify
    • Order Service
    • Remove Service
    • Modify Billing
    Email

    Email service for BYU employees and students. Accessed through Microsoft Outlook, it is primarily used for sending/receiving email, scheduling meetings/resources, and calendaring.


  • Emergency Alert

    Notifies university students and employees in case of emergencies or threats using emails, IP phone messaging, and texts.


  • Employee Ecclesiastical Endorsement

    Used by the Ecclesiastical Clearance Office to track annual and new hire endorsements from the employees' ecclesiastical leaders.


  • Endpoint Configuration

    Endpoint Configuration includes the ability to use System Center Configuration Manager (SCCM) for Microsoft Windows system management, Microsoft Intune, and Jamf Pro (formerly known as Casper Suite) for Macintosh system management.


  • Event Equipment


  • Event Hub


  • Exchange Distribution Group


  • Faculty Profile


  • Financial Aid & Scholarship

    This service allows students to apply for Federal Financial Aid, university scholarships and BYU short-term loans.


  • Financial Planning & Budgeting


  • FlashCards


  • Graduate Admissions


  • Group Email Distribution

    Lets users simultaneously send one email to multiple recipients.The majority of the lists at BYU are provided through listserv.byu.edu.


  • GSuite

    Google provides a number of free applications available to any indivdual with a Google Account.  OIT does not currently have any licensing agreement with Google.  However, our friendly and knowledgeable staff are happy to help with common issues you may come across.  If we are unable to resolve your issue, we can refer you to to other resources that can.


  • Honor Code

    Honor Code Tracking is used by the Honor Code office to track their work, create and track reports and process ecclesiastical endorsements.


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    • Hostname Registration
    Hostname Registration

    Links an internet site's numeric IP address to a name in the BYU domain. For example an IP address such as 128.187.22.129 could be associated with something like mysite.byu.edu.


  • Housing

    This is a partner product with Housing. This is not a BYU OIT service but we do provide support for network, platform, internet routing, and Oracle database support services.


  • Housing Network

    On campus housing provides wired network access to the internet. Residents may connect personal wireless routers or hubs to meet additional network needs.


  • Humanities Services Support

    Connects the Humanities department CSR with the current issue that needs support in that department.

     This service was used as a test service. It is no longer in use. 3/27/2019


  • iClicker

    IClicker (I>Clicker)  is a combination of handheld devices, base and cloud software that allows class members to vote on various questions in class and then see in real time how the whole class has voted.   This can be helpful to instructors to determine how well material is understood, spark conversation, help make decisions and any variety of uses that live feedback might provide.


  • ID Card Program

    The ID Card Program is the internally-developed desktop application that the ID Center uses to create physical BYU ID Cards for students and patrons.


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    • Rights Termination Request
    Identity Administration


  • Incident Management

    This is part of the ITSM Solutions tools suite. Incident Management is based on the Information Technology Infrastructure Library (ITIL) best practices. The tool is implemented in Service-now.com. It is available to OIT employees.


  • Independent Domain Linux

    The Independent Domain is no longer available as an orderable service.

    Independant Domain is an alternative to using BYU's Managed Domain service.  It allows system administrators to manage their own servers for those that have needs outside of standard Managed Domain servers. 


  • Independent Domain Windows

    The Independent Domain is no longer available as an orderable service.

    Independant Domain is an alternative to using BYU's Managed Domain service.  It allows system administrators to manage their own servers for those that have needs outside of standard Managed Domain servers. 


  • Informatica

    Informatica is an ETL (Extract, Transform, and Load) tool used to populate data warehouses, transform data for use in other systems, and for data batch processing.


  • International Student Tracking

    International Student Tracking is used by the International Office to track international students and report their activities to the INS office.


  • International Study Programs


  • International Travel Management System (ITMS)


  • Internship Registration and Management System (IRAMS)

    Internship Registration and Management System (IRAMS) is a service that allows students to apply for the opportunity to take a BYU class for internship credit.


  • Knowledge Management

    The Knowledge Management process provides tools and process for capturing technical knowledge and making it available to both campus and support personnel as appropriate.  As issues are reported through various incident and other methods, solutions to issues are captured and stored as articles which can later be searched and used in resolving repeat occurrences of an issue.  In addition to break / fix solutions, articles can also contain operational procedures, how to / training information and other common knowledge that helps resolve technical issues.


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    • Activate Service
    • Remove Service
    LastPass


  • Learning Outcomes

    This site aggregates and publishes all of the program and course learning outcomes for the university. It is open to the public for viewing. 


  • Learning Suite

    BYU Learning Suite is a BYU-developed Learning Management System. The Learning Suite gives faculty the ability to communicate with students, share files, design courses, give online quizzes and exam, provide student feedback, submit grades and more.


  • Legacy Student Ratings


  • Locker Rental


  • Long Distance

    UPDATE: 3/20/2020: Long Distance is now included with all of the IP phones ordered on campus. There is no need for the long distance codes.


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    • Database Account
    Managed Domain Linux

    Managed Domain holds in trust running applications owned by others (without actually operating the software) by assembling all the necessary resources and monitoring performance and capacity.

    Managed Domain servers are servers managed by OIT Platform Linux and Windows teams.  These platform teams make sure that the OS patches are kept up-to-date and that best security practices are followed.   The Platform team is in charge of the day-to-day operation of the Managed Domain servers.  Each Managed Domain server also has an application owner who works closely with the Platform team to make sure that the applications installed on these servers are kept secure.


  • Managed Domain Windows


  • Microsoft Office Suite / Office 365

    Office 365 is available for All Current University Students and Employees. The license enables users to install a full desktop version of Office applications on five (5) personal computers as well as five (5) Android tablets, iPads, or smartphones. Office 365 includes both online and offline access to documents and editing.


  • Mid-Course Evaluations

    Professors are able to gather feedback from students on how well the class is meeting their needs.


  • Mobile App

    The BYU Mobile App Suite provides students, faculty, and staff access to a suite of campus applications through their iOS or Android devices.


  • Multimedia Asset Scheduler (MAS)


  • My Account

    A Net ID is used to identify and authenticate you to BYU applications.


  • My Dining Account


  • My Financial Center

    This service is an easy-to-use management software for financial accounts on campus (such as various charges, refunds, tuition and financial aid).


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    • New Travel Request
    My OIT Travel

    MY OIT Travel enables OIT personnel to submit travel requests that provide travel secretaries with necessary information about an employee’s trip.


  • myBYU

    myBYU is a one-stop customized web site that presents University information specific to each individual. Instead of looking for information, a user logs into myBYU, and the portal brings together all the relevant information customized to the user's needs and presents it in an organized manner.


  • mYlink


  • MyMap

    MyMap is what BYU students use to plan, organize, and register for courses.

     


  • Network Information Tool (NIT)


  • Network Time Protocol (NTP)


  • Off-Campus Housing

    This service is an application used by the Off-Campus Housing Office to keep/view the information concerning off-campus housing for students.


  • Office of IT Home Page

    This product is the official website for the Office of IT, which includes information about its products and services.


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    • OFIS Request
    • OFIS Removal
    OFIS


  • On Prem Platform

    On premise compute and storage resources.


  • Operations Center (NOC)

    Monitors and executes procedures and/or instructions for computer, telecommunication, and network systems.


  • Org Chart

    It displays the university's department organization, including full time faculty, staff, administrators, part-time faculty, and 3/4-time faculty. Student employees are not displayed.


  • Paging and Intercom


  • Parking

    The system maintains current databases of registered vehicles, citations, appeals, officers, etc as well as managing the calculation and storage of parking privileges.


  • Payment Manager


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    • PCI Appliance Order
    PCI Compliance


  • Personal Information (PI)

    This service allows BYU employees and students to update their personal information.


  • Pharos

    Printing Solutions maintains the Pharos servers that supports public printing services on campus. This allows inventory all public printers across campus and on campus networks. It also enables OIT to manage billing, printing jobs and queues in a centralized way.


  • Phire

    Phire is used to migrate and track all changes within PeopleSoft environments.


  • Printers

    This service allows OIT to track and associate incidents related to the limited support we offer for personal and campus printers.


  • Problem Management


  • Religion Department Support


  • Remote Desktop

    Help for users to understand what RDP is and how to connect.


  • Scholarship Management System

    BYU awards a certain amount of money each year for scholarships. Students can apply and, based on various criteria, be considered for these scholarships.


  • Service Catalog


  • Service Desk

    Phone-in center staffed 24/7 by OIT personnel to address technology questions.


  • ServiceNow

    IT Service Management is a set of specialized organizational capabilities for providing value to customers in the form of IT services.


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    • Order Service
    • Remove Service
    SharePoint

    SharePoint is a platform for customers to build customized, collaborative team websites.  This tool is tightly integrated with Microsoft Office Suite tools such as Word, Excel, PowerPoint, InfoPath, Access, Visio and others. 


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    • Slack Account Order Form
    Slack

    OIT’s internal team messaging tool is currently offered through Slack.


  • Software Distribution

    System for obtaining software licensed by BYU. Allows browsing software titles, buying  software, and downloading. Tracks titles you have purchased through the site.


  • Software Training

    Instructor-led training in computer applications for all current employees and students. Also on-line training resources for independent learning.


  • Specialized AV Systems

    Specialized Audio Visual Systems is a service for faculty, employees and departments to work with OIT to design, install or service audio and/or video technologies that are not within the core set of standard TEC services offered on campus.


  • SSL Certificates


  • Stored Value Cards


  • Student Ecclesiastical Endorsement

    The Student Ecclesiastical Endorsement is an online tool for requesting and processing endorsements.


  • Student Health

    This service provides access to various apps, websites, and systems related to student health. Examples include the Healthy Together App and Student Health Plan. 

     


  • Student Information System (AIM)

    This web-based application provides instructors with a set of tools to perform such functions as printing rolls, managing student grading, and scheduling final exams.

     


  • Student Relationship Management


  • Student Voting

     

    The Student Voting service is a website with a Qualtrics survey that allows BYU students to vote for BYUSA candidates during elections

     


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    • Order Pickup
    Surplus

    Unneeded electronic equipment (computers, projectors, and other items) has data is removed, are refurbished and sold, and e-waste is disposed of appropriately.


  • Surveillance Systems

    Part of a university-wide security system the primary purpose of which safety and the protection of property. The University Police are the the sole customers of VSSec.


  • Tableau

    Tableau is an information visualization and reporting tool which combines data from multiple repositories for easier access and reporting.


  • TEC Room


  • Technology Support


  • Testing Center


  • Tuition Calculator


  • University Financial Management

    This provides BYU with budgeting, asset management, receiving, accounts payable, purchasing/e-procurement, general accounting and inventory.


  • Unknown

    This service allows for all Non-OIT technologies to be associated for reporting and incident association. Service Desk should be used if we're providing general IT support to users around campus. 


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    • VPN Order
    Virtual Private Networking (VPN)

    Required to protect campus resources from on or off campus. Creates an encrypted connection to the accessed area of the BYU network. Uses Cisco Anyconnect VPN Client.


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    • Order Service
    • Change Service
    • Cancel Service
    Voicemail

    Microsoft Outlook Voice Access is the current campus voicemail system that is a part of the Unified Messaging initiative.


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    • Order Zoom
    Web Conferencing

    BYU’s video conferencing solution is available for all faculty, staff and students. Business class desktop, conference room, enterprise IM, webinar and audio bridge solutions are delivered through the cloud provider Zoom. 


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    • Website Review
    Web Filtering

    John Payne has requested that we archive the Security Articles because they don't want any of their info public and are handling all inquiries internally. Mandy Oscarson archived this.

     

    OIT has implemented several web filtering systems to protect BYU network users that block things such as inappropriate material from BYU networks.


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    • Order Wired Connection
    • Request Public IP Address
    • Remove Public IP Address
    Wired Network

    Wired access to the BYU network, BYU systems, and high speed Internet is provided in most areas of the campus.


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    • Register a Device
    Wireless Network

    The BYU Office of Information Technology provides wireless internet (WiFi) access to the campus community from within many academic buildings. Users with wireless-enabled computers or other devices may access the internet using this wireless service.

     


  • Workstation Backup

    Workstation Backup is designed to protect critical data on university laptop and desktop computers.


  • Y-Marketplace

    Y-Marketplace is a procurement system for BYU employees to purchase goods and services from catalog vendors. It is a 3rd party product provided by VITG.


  • Y-Time

    Y-Time tracks hourly employees time while employed by BYU.


  • Ycloud


  • Yiptel

    The Call Center Solution product is a solution for call centers ACD (automatic call distribution) requirements.


  • YJobs

    Peoplesoft module supporting job listings for Campus positions.


  • YMessage


  • YTrain

    YTrain is the Learning management system for employee training.


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