Service Catalog

Your Available Services

All Categories

All Services

Student Services

Employee Services

CSR Services

2-Way Radio

Hand-held radios are available for communication within the campus.
API Manager

The API (Application Program Interface) Manager is a tool that allows us to mediate API calls to campus systems.
Application Development

Application Development is a hardware/software/data asset that enables the user to design custom software, enhance applications, diagnose and repair problems, coding, documentation, and more.
Application Hosting and Integration

Datacenter or cloud based hosting management for departmental solutions that rely on third-party applications, including Software as a Service (SaaS), and which may require integration via web services and APIs into OIT delivered services such as directory, authentication, access management, messaging, calendaring, monitoring, etc.
Audio/Visual Equipment Rental and Delivery

This service provides additional options where standard TEC and Media rooms or equipment do not meet the presenters needs. If you have needs that are not met by existing rooms or equipment, you may contact the A/V Productions team to arrange for additional equipment, consulting, support, or set up.
Audio/Visual Event Productions

Equipment and personnel can be provided to support campus events requiring audio reinforcement, video support and artistic lighting.
AV Equipment Purchase and Installation

AV Equipment Purchase and Installation is an OIT service which provides assistance with procuring and deploying audio visual equipment for university departments across campus. Projectors, flat panel displays (TVs), cameras, sound systems, microphones, and video conferencing equipment are examples of audio visual equipment that can be purchased with our assistance.
Business Intelligence Tools and Consulting

Business intelligence enables you to take any kind of data and organize it in a way that you can perform in depth analysis and reporting.
BusinessObjects

Access and Information about BusinessObjects (Bob) and Crystal Reports.
BYU Box Storage

An active BYU Box account will allow users access to the following features:
- Unlimited cloud storage of files up to 15 GB in size
- File sharing and collaboration
- Integration with collaboration products, like Microsoft Office, Slack, Zoom and other Apps
- Messaging and note-taking
BYU Digital Dialog

Digital Dialog assists instructors and students in having electronic discussions.
BYU Events Calendar

The BYU Events calendar lets your see the many events happening on campus.
BYU FlashCards

FlashCards are part of the Learning Suite provided by CTL.
BYU Graduate School Application

This service lets you apply online for graduate school at BYU.
BYU Home Page

This service is Brigham Young University's official web site for accessing secure and non-secure university information and resources.
BYU ID Card

Issued to both students and employees—they are the main form of identification on campus. Required for many services and at certain venues.
BYU Learning Outcomes

Learning Outcomes is part of the BYU Learning Suite provided by CTL.
BYU Learning Suite

BYU Learning Suite is a BYU-developed Learning Management System. The Learning Suite gives faculty the ability to communicate with students, share files, design courses, give online quizzes and exam, provide student feedback, submit grades and more.
BYU Mid-Course Evaluations

Professors are able to gather feedback from students on how well the class is meeting their needs.
BYU Mobile Application

The BYU Mobile App Suite provides students, faculty, and staff access to a suite of campus applications through their iOS or Android devices.
BYU Student Ratings

Provides students an avenue to provide feedback regarding classes and professors at semester end.
Call Center

The Call Center Solution product is a solution for call centers ACD (automatic call distribution) requirements.
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- Order Service
Campus Active Directory

Campus Active Directory (CAD) is a BYU implementation of Microsoft Active Directory. It provides a single Active Directory domain that BYU uses to simplify the management of systems and users at the university.
Campus Directory

Can be seen in a public view from the BYU home page or in a secured view when logged in to myBYU. Includes BYU work address, phone number, and email address.
Campus Operator Services

Provides extensive university information, employee and student directory information, and related operators services.
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Campus Phone

Provides telephone service to offices and administrative areas throughout campus. They are ordered through the Office of IT and include standard features such as voicemail, as well as optional features.
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- Order Commercial Phone Directory Listing
Campus Telephone Directory

The Campus Telephone Directory provides university directory information for departments, services and employees. Campus Telephone Directory will also help departments buy listings in commercial telephone directories.
Central Cashiering

Central Cashiering is a service partnered with CASHNet to provide the campus with secure transactions of payment and funds whether over-the-counter, back office payments or departmental deposits.
Central myBYU Apps

A list of key apps that can be utilized on myBYU.
CES Student Systems

CES Student Systems is comprised of several systems currently in development including a Learning Record Store (in which a student can define their goals, receive advisement on what programs and courses that are aligned with their goals, apply to programs and enroll in courses, see progress on their learning activities, and share the evidence of their learning with others) and eTextbook solutions.
Chemistry Stores Inventory

This provides BYU with budgeting, asset management, receiving, accounts payable, purchasing/e-procurement, general accounting and inventory.
Computer Rental

Month-by-month rental of refurbished computers with Microsoft Office installed. First two weeks of the semester open to students only; then to anyone with a current BYU account.
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Data Center Floor or Rack Space

Space in the Data Center is based on the following requirements; rack or square foot floor space, power, cooling, and connectivity. Data Center space provides an environment for locating and operating all types of IT systems.
Data Hosting Consultation

Projects which IT consults and helps to support data.
DCE Independent Study CRM

This service allows independent study personnel to keep track of, organize and manage information pertaining to students and faculty.
DCE Personnel Manager

This product is used by the Department of Continuing Education for hiring personnel.

The EFY Counselor application is found at efy.byu.edu > Employment > Application Process (http://efy.byu.edu/efy_employment_application-process)
Developer Portal
Elastic Stack

Elastic Stack helps take data from any source and run logistics on it.
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Email

Email service for BYU employees. Accessed through Microsoft Outlook, it is primarily used for sending/receiving email, scheduling meetings/resources, and calendaring.
Email Alias Manager

Allows employees, students, retirees and alumni to create email addresses (aliases) that forward all messages to a designated email box.
Emergency Alert System

Notifies university students and employees in case of emergencies or threats using emails, IP phone messaging, and texts.
Employee Ecclesiastical Endorsement

Used by the Ecclesiastical Clearance office to track annual and new hire endorsements from employees ecclesiastical leader.
Employee Training (YTrain)

Employee Training (YTrain) is BYU's new Learning Management System.
Endpoint Management

Endpoint Management includes the ability to use Sophos for Antivirus and Antimalware, System Center Configuration Manager (SCCM) for Microsoft Windows system management, and Jamf Pro (formerly known as Casper Suite) for Macintosh system management.
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- Activate Service
- Remove Service
Enterprise Password Manager

LastPass Enterprise is a unified password vaulting service for BYU employees. This service is provided for the purpose of storing privileged account information in a secure, documented, uniform manner.
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- Order Pickup
Equipment Surplus / Asset Disposal

Unneeded electronic equipment (computers, projectors, and other items) are refurbished and sold approximately every 30 to 60 days.
Event Hub

The Event Hub API allows consumers to provide university event data to other applications.
Exchange Distribution Group

Exchange Distribution Groups are meant for mailing lists that are large in size and would take lots of time to add users individually.
Faculty Profile System

BYU partners with Digital Measures for a hosted solution. ActivityInsight is a faculty activity reporting system used for Annual Stewardship Interviews and other faculty reporting at the individual, faculty, department, college and university levels. This system has been named Faculty Profile and will replace the current Faculty Profile System.
Financial Aid and Scholarships

This service allows students to apply for Federal Financial Aid (also known as VIP), university scholarships and BYU short-term loans.
Fine Arts and Communications Services Support

Connects the Fine Arts and Communications department CSR with the current issue that needs support in their department.
Honor Code Admin System

The Honor Code Admin System is used by the Honor Code office to track their work, create and track reports and process ecclesiastical endorsements.
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- Go Link Order Form
- Hostname Registration
Hostname Registration

Links an internet site's numeric IP address to a name in the BYU domain. For example an IP address such as 128.187.22.129 could be associated with something like mysite.byu.edu.
Housing Network Services

On campus housing provides wired network access to the internet. Residents may connect personal wireless routers or hubs to meet additional network needs.
HR & Financial Reporting

Enables reporting for Human Resource and Financial systems using Business Objects tools. Access to this is based on your role at the university.
Human Resources and Payroll

This service provides secure electronic self-service access to various Human Resources information.
Humanities Services Support

Connects the Humanities department CSR with the current issue that needs support in that department.
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- Identity Management
- Rights Termination Request
Identity Management Services

Manage all your campus personal information for yourself and for departments.
Information Access & Reporting

Also known as Business Objects (BOb), Information Access and Reporting is a reporting environment for university organizations to be able to share and access data, develop reports and run queries to obtain information for business purposes.
International Study Programs

The BYU Kennedy Center offers numerous International Study Programs from study abroad to internships to field studies in countries around the globe.
International Travel Management System (ITMS)

This tool provides a way to keep track of individual and group travel plans including transportation, housing, events, reservations and other items related to travel.

Issues with this product should be addressed by software engineer Ken Richards from OIT-App Dev Students Life App.
IRAMS

IRAMS, or the Internship Registration and Management System, is a service that allows students to apply for the opportunity to take a BYU class for internship credit.
IT Training

Instructor-led training in computer applications for all current employees and students. Also on-line training resources for independent learning.
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- Order LISTSERV
- Cancel LISTSERV
LISTSERV

LISTSERV: (listserv.byu.edu) Third-party mailing software provided through BYU. A LISTSERV list is an alias containing a list of email addresses. When someone sends an email to this particular alias, all users in the list will receive that email.
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- Database Account
Managed Domain

Managed Domain holds in trust running applications owned by others (without actually operating the software) by assembling all the necessary resources and monitoring performance and capacity.
Microsoft Office Suite / Office 365

Office 365 is available for All Current University Students and Employees. The license enables users to install a full desktop version of Office applications on five (5) personal computers as well as five (5) Android tablets, iPads, or smartphones. Office 365 includes both online and offline access to documents and editing.
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MyBYU (Portal)

The myBYU portal is a one-stop customized web site that presents University information specific to each individual. Instead of looking for information, a user logs into myBYU, and the portal brings together all the relevant information customized to the user's needs and presents it in an organized manner.
mYlink

The system was designed to support education candidates (students) to navigate the requirements for their education major, minor, or graduate program from admissions to graduation and licensure.
MyMAP

The MyMap system is what BYU students use to plan, organize, and register courses.
Net ID

A Net ID is used to identify and authenticate you to BYU applications.
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Network

BYU OIT offers a variety of both wired and wireless connection options on campus.
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- Website Review
Network Management Tools

OIT has implemented several web filtering systems to protect BYU network users that block things such as inappropriate material from BYU networks.
Observation Systems

This service provides dedicated equipment to a room which allows you to record and securely store video and audio sessions. Each room contains a powered camera and microphone which are wired to a well equipped control room.
Off-Campus Housing System

This service is an application used by the Off-Campus Housing Office to keep/view the information concerning off-campus housing for students.
Online Locker Rental

University lockers are available to rent in many buildings across campus and provide a place to keep personal and academic belongings. Lockers are primarily for the use of students but may also be rented by faculty members who desire a more convenient storage space.
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- Open Access - Request Software
Open Access Computer Lab

Open Access Computer Labs provide users with access to common computer hardware and software.
Open Access Kiosk

Individual computers in public venues. Provide users with on campus access to computers with common software. Equipped with USB ports, CD/DVD drives, and printing.
Operations Center (NOC)

Monitors and executes procedures and/or instructions for computer, telecommunication, and network systems.
Paging and Intercom

The Office of Information Technology installs paging systems for departments and organizations.
Parking Admin

The system maintains current databases of registered vehicles and manages all parking privileges.
Payment Cards

Both Cougar Cash and BYU meal plans are utilized through the Payment Card service.
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- PCI Appliance Order
PCI Card Appliance

The PCI Card Processing Appliance (also known as the "PCI Black Box") is a device used for secure credit card transactions. Each appliance will allow for credit card transactions while allowing for some other types of related transactions. Fulfillment of a request for such a device is subject to BYU Financial Services approval. Devices used are subject to OIT approval.
Personal Information

This service allows BYU employees and students to update their personal information.
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- CCDoors/CCure Request
Physical Access Security (CCure)

This service provides a security system for campus buildings requiring secure entry.
Premium NetStorage

Lets departments and other campus entities purchase additional file storage on university servers. Files in this storage space are automatically backed up.
Printers

This service allows OIT to track and associate incidents related to the limited support we offer for personal and campus printers.
Religion Services Support

Connects the Religion Services department CSR with the current issue that needs support in their department.
Remote Applications

Information on how to access BYU's remote applications.
Remote Desktop Gateway

Help for users to understand what RDP is and how to connect.
Residual Manager

This provides BYU with budgeting, asset management, receiving, accounts payable, purchasing/e-procurement, general accounting and inventory.
Room Scheduling Display
Scholarship Management System

BYU allocates a certain amount of money each year for scholarships. Students can apply and, based on various criteria, be considered for these scholarships.
Security Event Log Management

Alerts the BYU security team about potential security breaches, policy violations and fraudulent activity.
Security Scanning

Regular scan of all devices on the BYU Wired Network. Identifies vulnerabilities that could lead to a compromised operating system. Does no replace client anti-virus software.
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- OIT Security Request
Security Support

Security Support seeks to promote and create a safe digital environment for BYU, working closely with computer administrators and members of campus to secure systems and information throughout the university.
Server Certificates

This service provides Secure Socket Layer (SSL) certificates for servers.
Service Desk Support

Phone-in center staffed by OIT personnel to address technology questions. Open during normal business hours. For IT emergencies, get support after hours at BYU extension 0.
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SharePoint

SharePoint is a platform for customers to build customized, collaborative team websites. This tool is tightly integrated with Microsoft Office Suite tools such as Word, Excel, PowerPoint, InfoPath, Access, Visio and others.
Specialized AV Systems

Custom Audio Visual is a service for faculty, employees and departments to work with OIT to design, install or service multimedia technologies that are not within the core set of multimedia services offered on campus.
Sports Camp Hiring

This service provides secure electronic self-service access to various Human Resources information.
Student Ecclesiastical Endorsement

The Student Ecclesiastical Endorsement is an online tool for processing endorsements.
Student Financials

This service is an easy-to-use management software for financial accounts on campus (such as tuition and financial aid, student receivables and university student loads).
Student Health Plan

All continuing students enrolled at least 3/4 time are required to have health insurance, whether private or through the university.
Student Information System (AIM)

This web-based application provides instructors with a set of tools to perform such functions as printing rolls, managing student grading, and scheduling final exams.
Student Jobs

Student Jobs is a location where hiring managers may post new job openings. Applicants may also use this service to browse and apply for job openings.
Student Voting

The Student Voting service is a website with a Qualtrics survey that allows BYU students to vote for BYUSA candidates during elections
Tableau

Tableau is an information visualization and reporting tool which combines data from multiple repositories for easier access and reporting.
TEC Room

A TEC Room (Technology Enhanced Classroom) brings technology into the classroom, allowing you to present PowerPoints, watch DVDs and other multimedia, browse the internet, or attach a laptop and other audio/video equipment.
Technology Support

Contract services to colleges and departments to support their IT systems, computers, mobile devices, and peripherals.
Television

How to access BYU Campus Television through Apple TV or IOS applications available from the App Store.
Testing Center Admin

Instead of testing in class, most university tests are administered in the Heber J. Grant Building, also known as the Testing Center.
Two-step verification (Duo)

Duo is BYU's solution for more secure authentication than a single verfication point (i.e. a password only). This page provides basic information on what Duo is and how to start.
Unit Review

Unit Review is a data management service to prepare academic data for the annual unit review process.
University Financials

This provides BYU with budgeting, asset management, receiving, accounts payable, purchasing/e-procurement, general accounting and inventory.
University Organization Chart

It displays the university's department organization, including full time faculty, staff, administrators, part-time faculty, and 3/4-time faculty. Student employees are not displayed.
Video Conferencing

BYU’s video conferencing solution is available for all faculty, staff and students. Business class desktop, conference room, enterprise IM, webinar and audio bridge solutions are delivered through the cloud provider Zoom.
Web Analytics

The Web Analytics product allows university web site administrators to track and analyze user traffic, usage patterns and technologies related to their web site. Maintaining an account ensues a fee.
Web Services Registry (SOA Software)

BYU Web Services available to BYU Developers and system administrators. Provides a way for developers to consume university data and to provide data for consumption by others.
Workstation Backup

Workstation Backup is designed to protect critical data on university laptop and desktop computers.
Y-Time

Y-Time tracks hourly employees time while employed by BYU.
Ycloud

Virtual data centers, also known as Yclouds, are being created to help colleges or departments build a world-class data center on campus.
YMessage

This is a secure communication and tracking tool that is primarily used by Student Life Departments and other applications to help track interactions between them and current or potential students