Service Catalog

Your Available Services

All Categories

All Services

Student Services

Employee Services

CSR Services

2-Way Radio

BYU OIT offers short-term and long-term handheld two-way radio (Walkie-Talkie) rentals to BYU affiliated personnel. Two-way 800 MHz hand-held radios are available for communication within the campus and outside (with exceptions). The radios are available for long or short term rental.
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- CCDoors/CCure Request
Access Control

This service provides a security system for campus buildings requiring secure entry.
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- Order Service
Active Directory

Active Directory (AD) is a BYU implementation of Microsoft Active Directory. It provides a single Active Directory domain that BYU uses to simplify the management of systems and users at the university.
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- Adobe CC License Request
Adobe
Alias Manager

Allows employees, students, retirees and alumni to create aliases (email addresses that forward messages to a designated email box).
API Management
Audio & Video Distribution
Audio/Visual Equipment Rental and Delivery
AV Consultation
AV Management Tools
Box

An active BYU Box account will allow users access to the following features:
- Unlimited cloud storage of files up to 15 GB in size
- File sharing and collaboration
- Integration with collaboration products, like Microsoft Office, Slack, Zoom and other Apps
- Messaging and note-taking
Business Intelligence & Analytics
BusinessObjects

Access and Information about BusinessObjects (Bob) and Crystal Reports.
BYU Domains

BYU Domains is a current initiative to enable students to learn the necessary skills needed to have an online presence, including creating a website and taking responsibility for their individual identity on the Internet.
BYU Homepage
BYU ID Card

Issued to both students and employees—they are the main form of identification on campus. Required for many services and at certain venues.
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- Request a Brightspot Website
BYU Websites

BYU Websites allows you to publish public, informational websites at BYU. It includes web hosting and content management, with central security, accessibility, design, and site monitoring.
calendar.byu.edu

The BYU Events calendar lets your see the many events happening on campus.
Call Detail Report
Call Recording
Campus CSR Program
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- Order Commercial Phone Directory Listing
Campus Directory

The Campus Telephone Directory provides university directory information for departments, services and employees. Campus Telephone Directory will also help departments buy listings in commercial telephone directories.
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- Wired Network Connection
- QIP Access Request
Campus Network
Campus Operators

Provides extensive university information, employee and student directory information, and related operator services.
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Campus Phone System
Campus Room Scheduling

Schedule space on campus.
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- Order Commercial Phone Directory Listing
Campus Telephone Directory

The Campus Telephone Directory provides university directory information for departments, services and employees. Campus Telephone Directory will also help departments buy listings in commercial telephone directories.
Campus Television Service

Campus Television overview. Access and Location information
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- Bulk Email
CanIt

Most campus departments use OIT’s Email Service for their email needs. For a number of reasons, others choose to manage their own email system. Email Monitoring and Spam Filtering provide management and monitoring utilities for email systems through the CanIt email filter. OIT will provide gateway services to email system administrators who want to use the gateways managed by OIT.
Canvas

Canvas is a Learning Management System option offered by BYU as of Fall 2016. This option has been added to AIM as an alternative to using BYU Learning Suite. Professors may choose to use whichever option they would like.
CAS
CashNet

Central Cashiering is a service partnered with CASHNet to provide the campus with secure transactions of payment and funds whether over-the-counter, back office payments or departmental deposits.
Change Management System

The process provides impact analysis, notification, calendaring, reviewing and documentation of all IT changes.
Citrix

This service provides students with access to applications that are not installed on local computers.
Clinical Observation Systems

This service provides dedicated equipment to a room which allows you to record and securely store video and audio sessions. Each room contains a powered camera and microphone which securely feed servers hosted in the BYU Data Center.
Cloud Apps
Computer Rentals

Monthly rental of refurbished computers. Priority is given to students first, then to anyone with a current BYU account.
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Data Center

Space in the Data Center is based on the following requirements; rack or square foot floor space, power, cooling, and connectivity. Data Center space provides an environment for locating and operating all types of IT systems.
Data Warehouse

The Data Warehouse is an operational data store that supports analytic reporting for the campus.
DCE Independent Study CRM

This service allows independent study personnel to keep track of, organize and manage information pertaining to students and faculty.
DCE Personnel Manager

This product is used by the Department of Continuing Education for hiring and managing personnel.
Developer Portal
Duo

Duo is BYU's solution for more secure authentication than a single verfication point (i.e. a password only). This page provides basic information on what Duo is and how to start.
Elastic Stack
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Email

Email service for BYU employees and students. Accessed through Microsoft Outlook, it is primarily used for sending/receiving email, scheduling meetings/resources, and calendaring.
Emergency Alert

Notifies university students and employees in case of emergencies or threats using emails, IP phone messaging, and texts.
Employee Ecclesiastical Endorsement

Used by the Ecclesiastical Clearance Office to track annual and new hire endorsements from the employees' ecclesiastical leaders.
Endpoint Configuration

Endpoint Configuration includes the ability to use System Center Configuration Manager (SCCM) for Microsoft Windows system management, Microsoft Intune, and Jamf Pro (formerly known as Casper Suite) for Macintosh system management.
Event Equipment
Event Hub
Exchange Distribution Group

Exchange Distribution Groups are meant for mailing lists that are large in size and would take lots of time to add users individually.
Faculty Profile

BYU partners with Digital Measures for a hosted solution. ActivityInsight is a faculty activity reporting system used for Annual Stewardship Interviews and other faculty reporting at the individual, faculty, department, college and university levels. This system has been named Faculty Profile and will replace the current Faculty Profile System.
Financial Aid & Scholarship

This service allows students to apply for Federal Financial Aid, university scholarships and BYU short-term loans.
Financial Planning & Budgeting
FlashCards
Graduate Admissions
Group Email Distribution

Lets users simultaneously send one email to multiple recipients.The majority of the lists at BYU are provided through listserv.byu.edu.
GSuite

Google provides a number of free applications available to any indivdual with a Google Account. OIT does not currently have any licensing agreement with Google. However, our friendly and knowledgeable staff are happy to help with common issues you may come across. If we are unable to resolve your issue, we can refer you to to other resources that can.
Honor Code

Honor Code Tracking is used by the Honor Code office to track their work, create and track reports and process ecclesiastical endorsements.
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- Hostname Registration
Hostname Registration

Links an internet site's numeric IP address to a name in the BYU domain. For example an IP address such as 128.187.22.129 could be associated with something like mysite.byu.edu.
Housing

This is a partner product with Housing. This is not a BYU OIT service but we do provide support for network, platform, internet routing, and Oracle database support services.
Housing Network

On campus housing provides wired network access to the internet. Residents may connect personal wireless routers or hubs to meet additional network needs.
Humanities Services Support

Connects the Humanities department CSR with the current issue that needs support in that department.

This service was used as a test service. It is no longer in use. 3/27/2019
iClicker

IClicker (I>Clicker) is a combination of handheld devices, base and cloud software that allows class members to vote on various questions in class and then see in real time how the whole class has voted. This can be helpful to instructors to determine how well material is understood, spark conversation, help make decisions and any variety of uses that live feedback might provide.
ID Card Program

The ID Card Program is the internally-developed desktop application that the ID Center uses to create physical BYU ID Cards for students and patrons.
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- Rights Termination Request
Identity Administration
Incident Management

This is part of the ITSM Solutions tools suite. Incident Management is based on the Information Technology Infrastructure Library (ITIL) best practices. The tool is implemented in Service-now.com. It is available to OIT employees.
Independent Domain Linux

The Independent Domain is no longer available as an orderable service.

Independant Domain is an alternative to using BYU's Managed Domain service. It allows system administrators to manage their own servers for those that have needs outside of standard Managed Domain servers.
Independent Domain Windows

The Independent Domain is no longer available as an orderable service.

Independant Domain is an alternative to using BYU's Managed Domain service. It allows system administrators to manage their own servers for those that have needs outside of standard Managed Domain servers.
Informatica

Informatica is an ETL (Extract, Transform, and Load) tool used to populate data warehouses, transform data for use in other systems, and for data batch processing.
International Student Tracking

International Student Tracking is used by the International Office to track international students and report their activities to the INS office.
International Study Programs
International Travel Management System (ITMS)

This tool provides a way to keep track of individual and group travel plans including transportation, housing, events, reservations and other items related to travel.

Issues with this product should be addressed by software engineer Ken Richards from OIT-App Dev Students Life App.
Internship Registration and Management System (IRAMS)

Internship Registration and Management System (IRAMS) is a service that allows students to apply for the opportunity to take a BYU class for internship credit.
Knowledge Management

The Knowledge Management process provides tools and process for capturing technical knowledge and making it available to both campus and support personnel as appropriate. As issues are reported through various incident and other methods, solutions to issues are captured and stored as articles which can later be searched and used in resolving repeat occurrences of an issue. In addition to break / fix solutions, articles can also contain operational procedures, how to / training information and other common knowledge that helps resolve technical issues.
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- Activate Service
- Remove Service
LastPass
Learning Outcomes

This site aggregates and publishes all of the program and course learning outcomes for the university. It is open to the public for viewing.
Learning Suite

BYU Learning Suite is a BYU-developed Learning Management System. The Learning Suite gives faculty the ability to communicate with students, share files, design courses, give online quizzes and exam, provide student feedback, submit grades and more.
Legacy Student Ratings
Locker Rental
Long Distance

UPDATE: 3/20/2020: Long Distance is now included with all of the IP phones ordered on campus. There is no need for the long distance codes.
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- Database Account
Managed Domain Linux

Managed Domain holds in trust running applications owned by others (without actually operating the software) by assembling all the necessary resources and monitoring performance and capacity.

Managed Domain servers are servers managed by OIT Platform Linux and Windows teams. These platform teams make sure that the OS patches are kept up-to-date and that best security practices are followed. The Platform team is in charge of the day-to-day operation of the Managed Domain servers. Each Managed Domain server also has an application owner who works closely with the Platform team to make sure that the applications installed on these servers are kept secure.
Managed Domain Windows
Microsoft Office Suite / Office 365

Office 365 is available for All Current University Students and Employees. The license enables users to install a full desktop version of Office applications on five (5) personal computers as well as five (5) Android tablets, iPads, or smartphones. Office 365 includes both online and offline access to documents and editing.
Mid-Course Evaluations

Professors are able to gather feedback from students on how well the class is meeting their needs.
Mobile App

The BYU Mobile App Suite provides students, faculty, and staff access to a suite of campus applications through their iOS or Android devices.
Multimedia Asset Scheduler (MAS)
My Account

A Net ID is used to identify and authenticate you to BYU applications.
My Dining Account

This is a partner product with Housing.byu.edu. This is not a BYU OIT service but we do provide support for network, platform, internet routing, and Oracle database support services.

This is added as a service to enable ServiceNow to have a service model built for it and to allow support to track Housing issues. However, Housing is responsible for resolving tickets related to this service if the support desk is unable to.
My Financial Center

This service is an easy-to-use management software for financial accounts on campus (such as various charges, refunds, tuition and financial aid).
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- New Travel Request
My OIT Travel

MY OIT Travel enables OIT personnel to submit travel requests that provide travel secretaries with necessary information about an employee’s trip.
myBYU

myBYU is a one-stop customized web site that presents University information specific to each individual. Instead of looking for information, a user logs into myBYU, and the portal brings together all the relevant information customized to the user's needs and presents it in an organized manner.
mYlink
MyMap

MyMap is what BYU students use to plan, organize, and register for courses.
Network Information Tool (NIT)
Network Time Protocol (NTP)
Off-Campus Housing

This service is an application used by the Off-Campus Housing Office to keep/view the information concerning off-campus housing for students.
Office of IT Home Page

This product is the official website for the Office of IT, which includes information about its products and services.
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- OFIS Request
- OFIS Removal
OFIS
On Prem Platform

On premise compute and storage resources.
Operations Center (NOC)

Monitors and executes procedures and/or instructions for computer, telecommunication, and network systems.
Org Chart

It displays the university's department organization, including full time faculty, staff, administrators, part-time faculty, and 3/4-time faculty. Student employees are not displayed.
Paging and Intercom
Parking

The system maintains current databases of registered vehicles, citations, appeals, officers, etc as well as managing the calculation and storage of parking privileges.
Payment Manager
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- PCI Appliance Order
PCI Compliance
Personal Information (PI)

This service allows BYU employees and students to update their personal information.
Pharos

Printing Solutions maintains the Pharos servers that supports public printing services on campus. This allows inventory all public printers across campus and on campus networks. It also enables OIT to manage billing, printing jobs and queues in a centralized way.
Phire

Phire is used to migrate and track all changes within PeopleSoft environments.
Printers

This service allows OIT to track and associate incidents related to the limited support we offer for personal and campus printers.
Problem Management
Religion Department Support
Remote Desktop

Help for users to understand what RDP is and how to connect.
Scholarship Management System

BYU awards a certain amount of money each year for scholarships. Students can apply and, based on various criteria, be considered for these scholarships.
Service Catalog
Service Desk

Phone-in center staffed 24/7 by OIT personnel to address technology questions.
ServiceNow

IT Service Management is a set of specialized organizational capabilities for providing value to customers in the form of IT services.
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SharePoint

SharePoint is a platform for customers to build customized, collaborative team websites. This tool is tightly integrated with Microsoft Office Suite tools such as Word, Excel, PowerPoint, InfoPath, Access, Visio and others.
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- Slack Account Order Form
Slack

OIT’s internal team messaging tool is currently offered through Slack.
Software Distribution

System for obtaining software licensed by BYU. Allows browsing software titles, buying software, and downloading. Tracks titles you have purchased through the site.
Software Training

Instructor-led training in computer applications for all current employees and students. Also on-line training resources for independent learning.
Specialized AV Systems

Specialized Audio Visual Systems is a service for faculty, employees and departments to work with OIT to design, install or service audio and/or video technologies that are not within the core set of standard TEC services offered on campus.
SSL Certificates
Stored Value Cards
Student Ecclesiastical Endorsement

The Student Ecclesiastical Endorsement is an online tool for requesting and processing endorsements.
Student Health

This service provides access to various apps, websites, and systems related to student health. Examples include the Healthy Together App and Student Health Plan.
Student Information System (AIM)

This web-based application provides instructors with a set of tools to perform such functions as printing rolls, managing student grading, and scheduling final exams.
Student Relationship Management
Student Voting

The Student Voting service is a website with a Qualtrics survey that allows BYU students to vote for BYUSA candidates during elections
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- Order Pickup
Surplus

Unneeded electronic equipment (computers, projectors, and other items) has data is removed, are refurbished and sold, and e-waste is disposed of appropriately.
Surveillance Systems

Part of a university-wide security system the primary purpose of which safety and the protection of property. The University Police are the the sole customers of VSSec.
Tableau

Tableau is an information visualization and reporting tool which combines data from multiple repositories for easier access and reporting.
TEC Room
Technology Support
Testing Center

Instead of testing in class, most university tests are administered in the Heber J. Grant Building, also known as the Testing Center.
Tuition Calculator
University Financial Management

This provides BYU with budgeting, asset management, receiving, accounts payable, purchasing/e-procurement, general accounting and inventory.
Unknown

This service allows for all Non-OIT technologies to be associated for reporting and incident association. Service Desk should be used if we're providing general IT support to users around campus.
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- VPN Order
Virtual Private Networking (VPN)

Required to protect campus resources from on or off campus. Creates an encrypted connection to the accessed area of the BYU network. Uses Cisco Anyconnect VPN Client.
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Voicemail

Microsoft Outlook Voice Access is the current campus voicemail system that is a part of the Unified Messaging initiative.
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- Order Zoom
Web Conferencing

BYU’s video conferencing solution is available for all faculty, staff and students. Business class desktop, conference room, enterprise IM, webinar and audio bridge solutions are delivered through the cloud provider Zoom.
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- Website Review
Web Filtering

John Payne has requested that we archive the Security Articles because they don't want any of their info public and are handling all inquiries internally. Mandy Oscarson archived this.

OIT has implemented several web filtering systems to protect BYU network users that block things such as inappropriate material from BYU networks.
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Wired Network

Wired access to the BYU network, BYU systems, and high speed Internet is provided in most areas of the campus.
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- Register a Device
Wireless Network

The BYU Office of Information Technology provides wireless internet (WiFi) access to the campus community from within many academic buildings. Users with wireless-enabled computers or other devices may access the internet using this wireless service.
Workstation Backup

Workstation Backup is designed to protect critical data on university laptop and desktop computers.
Y-Marketplace

Y-Marketplace is a procurement system for BYU employees to purchase goods and services from catalog vendors. It is a 3rd party product provided by VITG.
Y-Time

Y-Time tracks hourly employees time while employed by BYU.
Ycloud
Yiptel

The Call Center Solution product is a solution for call centers ACD (automatic call distribution) requirements.
YJobs

Peoplesoft module supporting job listings for Campus positions.
Ymessage
YTrain

YTrain is the Learning management system for employee training.