Service Catalog

Your Available Services

All Categories

All Services

Student Services

Employee Services

CSR Services

2-Way Radio

Hand-held radios are available for communication within the campus.
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- CCDoors/CCure Request
Access Control

This service provides a security system for campus buildings requiring secure entry.
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- Order Service
Active Directory

Active Directory (AD) is a BYU implementation of Microsoft Active Directory. It provides a single Active Directory domain that BYU uses to simplify the management of systems and users at the university.
Admissions

The Admissions Office provides the Be Smart website, which explains requirements and walks applicants through the necessary procedures.
Alias Manager

Allows employees, students, retirees and alumni to create aliases (email addresses that forward messages to a designated email box).
API Management

The API (Application Program Interface) Manager is a tool that allows us to mediate API calls to campus systems.
Audio & Video Distribution

AV Consultation is an OIT service which provides assistance with procuring and deploying audio visual equipment for university departments across campus. Our AV Portfolio and Engineering team can assist departments in assessing their needs and determining best state of the art solutions for meeting them. Projectors, flat panel displays (TVs), cameras, sound systems, microphones, and video conferencing equipment are examples of audio visual equipment that can be evaluated, purchased and installed with our assistance.
Audio/Visual Equipment Rental and Delivery

This service provides additional options where standard TEC and Media rooms or equipment do not meet the presenters needs. If you have needs that are not met by existing rooms or equipment, you may contact the A/V Productions team to arrange for additional equipment, consulting, support, or set up.
AV Management Tools

AV Services have several monitoring tools that they use to track and report on AV systems throughout campus. The tools include a robust API that could be leveraged by additional user interfaces.
Box

An active BYU Box account will allow users access to the following features:
- Unlimited cloud storage of files up to 15 GB in size
- File sharing and collaboration
- Integration with collaboration products, like Microsoft Office, Slack, Zoom and other Apps
- Messaging and note-taking
Business Intelligence & Analytics

Business intelligence enables you to take any kind of data and organize it in a way that you can perform in depth analysis and reporting.
BusinessObjects

Access and Information about BusinessObjects (Bob) and Crystal Reports.
BYU Homepage

This service is Brigham Young University's official web site for accessing secure and non-secure university information and resources.
BYU ID Card

Issued to both students and employees—they are the main form of identification on campus. Required for many services and at certain venues.
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- Request a Brightspot Website
BYU Websites

BYU Websites allows you to publish public, informational websites at BYU. It includes web hosting and content management, with central security, accessibility, design, and site monitoring.
calendar.byu.edu

The BYU Events calendar lets your see the many events happening on campus.
Call Detail Report

Call Detail Report (CDR) allows you to create and print reports that contain a summary of the calls made to and from a specific IP Phone.
Call Recording

Call Recording provides the ability to record all calls on specific IP Phone extensions.
Campus CSR Program

OIT helps to coordinate the Campus CSR community by sponsoring both monthly meetings and a mailing list.
Campus Directory

Can be seen in a public view from the BYU home page or in a secured view when logged in to myBYU. Includes BYU work address, phone number, and email address.
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- Wired Network Connection
- QIP Access Request
Campus Network

BYU's Office of Information Technology offers a variety of both wired and wireless connection options on campus.
Campus Operators

Provides extensive university information, employee and student directory information, and related operator services.
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Campus Phone System
Campus Room Scheduling

Schedule space on campus.
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- Order Commercial Phone Directory Listing
Campus Telephone Directory

The Campus Telephone Directory provides university directory information for departments, services and employees. Campus Telephone Directory will also help departments buy listings in commercial telephone directories.
Campus Television Service

Campus Television overview. Access and Location information
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- Bulk Email
CanIt

Most campus departments use OIT’s Email Service for their email needs. For a number of reasons, others choose to manage their own email system. Email Monitoring and Spam Filtering provide management and monitoring utilities for email systems through the CanIt email filter. OIT will provide gateway services to email system administrators who want to use the gateways managed by OIT.
Canvas

Canvas is a Learning Management System option offered by BYU as of Fall 2016. This option has been added to AIM as an alternative to using BYU Learning Suite. Professors may choose to use whichever option they would like.
CAS
Central Cashiering

Central Cashiering is a service partnered with CASHNet to provide the campus with secure transactions of payment and funds whether over-the-counter, back office payments or departmental deposits.
Central myBYU Apps

A list of key apps that can be utilized on myBYU.
Change Management System

The system provides impact analysis, notification, calendaring, reviewing and documentation of all IT changes.
Citrix

This service provides students with access to applications that are not installed on local computers.
Clinical Observation Systems

This service provides dedicated equipment to a room which allows you to record and securely store video and audio sessions. Each room contains a powered camera and microphone which securely feed servers hosted in the BYU Data Center.
Cloud Apps
Computer Rentals

Monthly rental of refurbished computers. Priority is given to students first, then to anyone with a current BYU account.
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Data Center

Space in the Data Center is based on the following requirements; rack or square foot floor space, power, cooling, and connectivity. Data Center space provides an environment for locating and operating all types of IT systems.
Data Warehouse

The Data Warehouse is an operational data store that supports analytic reporting for the campus.
DCE Independent Study CRM

This service allows independent study personnel to keep track of, organize and manage information pertaining to students and faculty.
DCE Personnel Manager

This product is used by the Department of Continuing Education for hiring personnel.

The EFY Counselor application is found at efy.byu.edu > Employment > Application Process (http://efy.byu.edu/efy_employment_application-process)
Developer Portal

The Developer Portal is the place where all campus developers can come to find the documentation and resources they need to find and consume APIs for OIT systems. It also provides links to other developer resources around campus.
Digital Streaming

The underlying system that feeds the HBLL's Byugle video on-demand system. The library manages content and owns the user-facing side of Byugle.
Duo

Duo is BYU's solution for more secure authentication than a single verfication point (i.e. a password only). This page provides basic information on what Duo is and how to start.
Elastic Stack

Elastic Stack helps take data from any source and run logistics on it.
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Email

Email service for BYU employees. Accessed through Microsoft Outlook, it is primarily used for sending/receiving email, scheduling meetings/resources, and calendaring.
Emergency Communication

Notifies university students and employees in case of emergencies or threats using emails, IP phone messaging, and texts.
Employee Ecclesiastical Endorsement

Used by the Ecclesiastical Clearance office to track annual and new hire endorsements from employees ecclesiastical leader.
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- New Travel Request
Employee Travel
Endpoint Configuration

Endpoint Configuration includes the ability to use System Center Configuration Manager (SCCM) for Microsoft Windows system management, Microsoft Intune, and Jamf Pro (formerly known as Casper Suite) for Macintosh system management.
Event Equipment

We provide support for campus events requiring audio reinforcement, video support and artistic lighting.
Event Hub
Exchange Distribution Group

Exchange Distribution Groups are meant for mailing lists that are large in size and would take lots of time to add users individually.
Faculty Profile

BYU partners with Digital Measures for a hosted solution. ActivityInsight is a faculty activity reporting system used for Annual Stewardship Interviews and other faculty reporting at the individual, faculty, department, college and university levels. This system has been named Faculty Profile and will replace the current Faculty Profile System.
Financial Aid & Scholarship

This service allows students to apply for Federal Financial Aid, university scholarships and BYU short-term loans.
Financial Planning & Budgeting

University Budgeting is the system where all university budgets are maintained and analyzed.
Fine Arts and Communications Services Support

Connects the Fine Arts and Communications department CSR with the current issue that needs support in their department.
FlashCards

BYU Flashcards is a free site that helps users create digital "cards" to help memorize information.
Graduate Admissions

This service lets you apply online for graduate school at BYU.
Group Email Distribution

Lets users simultaneously send one email to multiple recipients.The majority of the lists at BYU are provided through listserv.byu.edu.
GSuite

Google provides a number of free applications available to any indivdual with a Google Account. OIT does not currently have any licensing agreement with Google. However, our friendly and knowledgeable staff are happy to help with common issues you may come across. If we are unable to resolve your issue, we can refer you to to other resources that can.
Honor Code

Honor Code Tracking is used by the Honor Code office to track their work, create and track reports and process ecclesiastical endorsements.
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- Hostname Registration
Hostname Registration

Links an internet site's numeric IP address to a name in the BYU domain. For example an IP address such as 128.187.22.129 could be associated with something like mysite.byu.edu.
Housing

This is a partner product with Housing. This is not a BYU OIT service but we do provide support for network, platform, internet routing, and Oracle database support services.
Housing Network

On campus housing provides wired network access to the internet. Residents may connect personal wireless routers or hubs to meet additional network needs.
Humanities Services Support

Connects the Humanities department CSR with the current issue that needs support in that department.

This service was used as a test service. It is no longer in use. 3/27/2019
iClicker

IClicker (I>Clicker) is a combination of handheld devices, base and cloud software that allows class members to vote on various questions in class and then see in real time how the whole class has voted. This can be helpful to instructors to determine how well material is understood, spark conversation, help make decisions and any variety of uses that live feedback might provide.
ID Card Program

The ID Card Program is the internally-developed desktop application that the ID Center uses to create physical BYU ID Cards for students and patrons.
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- Rights Termination Request
Identity Administration

Manage all your campus personal information for yourself and for departments.
Incident Management
Independent Domain Linux

The Independent Domain is no longer available as an orderable service.

Independant Domain is an alternative to using BYU's Managed Domain service. It allows system administrators to manage their own servers for those that have needs outside of standard Managed Domain servers.
Independent Domain Windows

The Independent Domain is no longer available as an orderable service.

Independant Domain is an alternative to using BYU's Managed Domain service. It allows system administrators to manage their own servers for those that have needs outside of standard Managed Domain servers.
Informatica

Informatica is an ETL (Extract, Transform, and Load) tool used to populate data warehouses, transform data for use in other systems, and for data batch processing.
International Student Tracking

International Student Tracking is used by the International Office to track international students and report their activities to the INS office.
International Study Programs

The BYU Kennedy Center offers numerous International Study Programs from study abroad to internships to field studies in countries around the globe.
International Travel Management System (ITMS)

This tool provides a way to keep track of individual and group travel plans including transportation, housing, events, reservations and other items related to travel.

Issues with this product should be addressed by software engineer Ken Richards from OIT-App Dev Students Life App.
Internship Registration and Management System (IRAMS)

Internship Registration and Management System (IRAMS) is a service that allows students to apply for the opportunity to take a BYU class for internship credit.
Knowledge Management

The Knowledge Management process provides tools and process for capturing technical knowledge and making it available to both campus and support personnel as appropriate. As issues are reported through various incident and other methods, solutions to issues are captured and stored as articles which can later be searched and used in resolving repeat occurrences of an issue. In addition to break / fix solutions, articles can also contain operational procedures, how to / training information and other common knowledge that helps resolve technical issues.
Labor Tracking

OIT Labor Time Entry is a tool used by OIT personnel to track time spent working on specific OIT defined projects.
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- Activate Service
- Remove Service
LastPass

LastPass Enterprise is a unified password vaulting service for BYU employees. This service is provided for the purpose of storing privileged account information in a secure, documented, uniform manner.
Learning Outcomes

Learning Outcomes identify what the learner will know and be able to do by the end of the program or course.
Learning Suite

BYU Learning Suite is a BYU-developed Learning Management System. The Learning Suite gives faculty the ability to communicate with students, share files, design courses, give online quizzes and exam, provide student feedback, submit grades and more.
Legacy Student Ratings

Provides students an avenue to provide feedback regarding classes and professors at semester end.
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- Cancel Service
- Order Service
LISTSERV

LISTSERV: (listserv.byu.edu) Third-party mailing software provided through BYU. A LISTSERV list is an alias containing a list of email addresses. When someone sends an email to this particular alias, all users in the list will receive that email.
Locker Rental

University lockers are available to rent in many buildings across campus and provide a place to keep personal and academic belongings. Lockers are primarily for the use of students but may also be rented by faculty members who desire a more convenient storage space.
Long Distance

Veracity Communications provides long distance services for campus at negotiated rates. Anyone affiliated with the university can sign up for Veracity services at these rates.
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- Database Account
Managed Domain Linux

Managed Domain holds in trust running applications owned by others (without actually operating the software) by assembling all the necessary resources and monitoring performance and capacity.

Managed Domain servers are servers managed by OIT Platform Linux and Windows teams. These platform teams make sure that the OS patches are kept up-to-date and that best security practices are followed. The Platform team is in charge of the day-to-day operation of the Managed Domain servers. Each Managed Domain server also has an application owner who works closely with the Platform team to make sure that the applications installed on these servers are kept secure.
Managed Domain Windows

Managed Domain holds in trust running applications owned by others (without actually operating the software) by assembling all the necessary resources and monitoring performance and capacity.
Microsoft Office Suite / Office 365

Office 365 is available for All Current University Students and Employees. The license enables users to install a full desktop version of Office applications on five (5) personal computers as well as five (5) Android tablets, iPads, or smartphones. Office 365 includes both online and offline access to documents and editing.
Mid-Course Evaluations

Professors are able to gather feedback from students on how well the class is meeting their needs.
Mobile App

The BYU Mobile App Suite provides students, faculty, and staff access to a suite of campus applications through their iOS or Android devices.
Multimedia Asset Scheduler (MAS)
My Account

A Net ID is used to identify and authenticate you to BYU applications.
My Dining Account

This is a partner product with Housing.byu.edu. This is not a BYU OIT service but we do provide support for network, platform, internet routing, and Oracle database support services.

This is added as a service to enable ServiceNow to have a service model built for it and to allow support to track Housing issues. However, Housing is responsible for resolving tickets related to this service if the support desk is unable to.
myBYU

myBYU is a one-stop customized web site that presents University information specific to each individual. Instead of looking for information, a user logs into myBYU, and the portal brings together all the relevant information customized to the user's needs and presents it in an organized manner.
mYlink

The system was designed to support education candidates (students) to navigate the requirements for their education major, minor, or graduate program from admissions to graduation and licensure.
MyMap

MyMap is what BYU students use to plan, organize, and register for courses.
Network Information Tool (NIT)

Network Information Tools (NIT) is a group of network information and management tools which locate all network devices on the campus network on an hourly basis.
Network Time Protocol (NTP)

Provides a consistent, reliable time source for servers, computers, and other equipment that rely on very precise time syncronization between equipment.
Off-Campus Housing

This service is an application used by the Off-Campus Housing Office to keep/view the information concerning off-campus housing for students.
Office of IT Home Page

This product is the official website for the Office of IT, which includes information about its products and services.
On Prem Platform

On premise compute and storage resources.
Operations Center (NOC)

Monitors and executes procedures and/or instructions for computer, telecommunication, and network systems.
Org Chart

It displays the university's department organization, including full time faculty, staff, administrators, part-time faculty, and 3/4-time faculty. Student employees are not displayed.
Paging and Intercom

The Office of Information Technology installs paging systems for departments and organizations.
Parking

The system maintains current databases of registered vehicles and manages all parking privileges.
Payment Cards

Both Cougar Cash and BYU meal plans are utilized through the Payment Card service.
Payment Manager

Payment manager is an internal service supported by OIT to process credit card transactions in the PCI Zone (portion of our Data Center). This software replaces third party payment processors that have been used in the past; and, in the future, may be expanded to other users on campus besides My Financial Center.
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- PCI Appliance Order
PCI Compliance
Personal Information (PI)

This service allows BYU employees and students to update their personal information.
Personnel Management

This service provides secure electronic self-service access to various Human Resources information.
Pharos

Printing Solutions maintains the Pharos servers that supports public printing services on campus. This allows inventory all public printers across campus and on campus networks. It also enables OIT to manage billing, printing jobs and queues in a centralized way.
Phire

Phire is used to migrate and track all changes within PeopleSoft environments.
Printers

This service allows OIT to track and associate incidents related to the limited support we offer for personal and campus printers.
Problem Management

This article is an introduction to the Problem Management process. It covers the definition of a Problem, the difference between the Incident and Problem processes, the benefits of using the Problem Management process, and how to access the service.
Qualtrics

Qualtrics is a full featured survey tool that allows you to create any number of questions in a variety of formats. It will help collaborate and summarize the responses for analysis.
Religion Services Support

Connects the Religion Services department CSR with the current issue that needs support in their department.

This service was used as a test service. It is no longer in use. 3/27/2019
Remote Desktop

Help for users to understand what RDP is and how to connect.
Scholarship Management System
Service Catalog

The Service Catalog can make it easy for customers to access services to get their job or homework done.
Service Desk

Phone-in center staffed 24/7 by OIT personnel to address technology questions.
Service Monitoring (MOM)
ServiceNow

IT Service Management is a set of specialized organizational capabilities for providing value to customers in the form of IT services.
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SharePoint

SharePoint is a platform for customers to build customized, collaborative team websites. This tool is tightly integrated with Microsoft Office Suite tools such as Word, Excel, PowerPoint, InfoPath, Access, Visio and others.
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- Slack Account Order Form
Slack

OIT’s internal team messaging tool is currently offered through Slack.
Software Distribution

System for obtaining software licensed by BYU. Allows browsing software titles, buying software, and downloading. Tracks titles you have purchased through the site.
Software Training

Instructor-led training in computer applications for all current employees and students. Also on-line training resources for independent learning.
Specialized AV Systems

Specialized Audio Visual Systems is a service for faculty, employees and departments to work with OIT to design, install or service audio and/or video technologies that are not within the core set of standard TEC services offered on campus.
SSL Certificates

This service provides Secure Socket Layer (SSL) certificates for servers.
Student Ecclesiastical Endorsement

The Student Ecclesiastical Endorsement is an online tool for requesting and processing endorsements.
Student Financials

This service is an easy-to-use management software for financial accounts on campus (such as tuition and financial aid, student receivables and university student loads).
Student Health Plan

All continuing students enrolled at least 3/4 time are required to have health insurance, whether private or through the university.
Student Information System (AIM)

This web-based application provides instructors with a set of tools to perform such functions as printing rolls, managing student grading, and scheduling final exams.
Student Relationship Management

Student Relationship Management is a tool to facilitate the tracking, monitoring and management of communications and interactions between students and administrators.
Student Voting

The Student Voting service is a website with a Qualtrics survey that allows BYU students to vote for BYUSA candidates during elections
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- Order Pickup
Surplus

Unneeded electronic equipment (computers, projectors, and other items) are refurbished and sold approximately every 30 to 60 days.
Surveillance Systems

Part of a university-wide security system the primary purpose of which safety and the protection of property. The University Police are the the sole customers of VSSec.
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- SEA Order Form
System Event Analytics (SEA)

Created as an internal tool to process any text-based system messages
Tableau

Tableau is an information visualization and reporting tool which combines data from multiple repositories for easier access and reporting.
TEC Room

A TEC Room (Technology Enhanced Classroom) brings technology into the classroom, allowing you to connect your HDMI device such as a laptop to a classroom projector or Flat Panel Display. Some rooms include a built in computer, or other presentation devices. Wireless presentation connections using VIA technology are now available in some rooms.
Technology Support

Contract services to colleges and departments to support their IT systems, computers, mobile devices, and peripherals.
Testing Center

Instead of testing in class, most university tests are administered in the Heber J. Grant Building, also known as the Testing Center.
Tuition Calculator

Tuition Calc is a utility that calculates the tuition cost (price) for a student based on his class standing and the number of classes registered (in a given semester).
University Financial Management

This provides BYU with budgeting, asset management, receiving, accounts payable, purchasing/e-procurement, general accounting and inventory.
Unknown
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- VPN Order
Virtual Private Networking (VPN)

Required to access protected campus resources from on or off campus. Creates an encrypted connection to the accessed area of the BYU network. Uses Cisco Anyconnect VPN Client .
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Voicemail

Microsoft Outlook Voice Access is the current campus voicemail system that is a part of the Unified Messaging initiative.
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- Order Zoom
Web Conferencing

BYU’s video conferencing solution is available for all faculty, staff and students. Business class desktop, conference room, enterprise IM, webinar and audio bridge solutions are delivered through the cloud provider Zoom.
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- Website Review
Web Filtering

John Payne has requested that we archive the Security Articles because they don't want any of their info public and are handling all inquiries internally. Mandy Oscarson archived this.

OIT has implemented several web filtering systems to protect BYU network users that block things such as inappropriate material from BYU networks.
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Wired Network

Wired access to the BYU network, BYU systems, and high speed Internet is provided in most areas of the campus.
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- Register a Device
- Remove Registration
Wireless Network

The BYU Office of Information Technology provides wireless internet (WiFi) access to the campus community from within many academic buildings. Users with wireless-enabled computers or other devices may access the internet using this wireless service.
Workstation Backup

Workstation Backup is designed to protect critical data on university laptop and desktop computers.
Y-Marketplace

Data interfaces between the Y-Marketplace service provider (VITG) and PeopleSoft financials.
Y-Time

Y-Time tracks hourly employees time while employed by BYU.
Ycloud
Yiptel

The Call Center Solution product is a solution for call centers ACD (automatic call distribution) requirements.
YJobs

Peoplesoft module supporting job listings for Campus positions.
Ymessage
YTrain

YTrain is the Learning management system for employee training.