Service Catalog

Your Available Services

All Categories

All Services

Student Services

Employee Services

CSR Services

2-Way Radio

Hand-held radios are available for communication within the campus.
Admissions

The Admissions Office provides the Be Smart website, which explains requirements and walks applicants through the necessary procedures.
API Manager

This is the service description for API Manager.
Application Development

Assists campus entities to develop custom software. Can include problem diagnosis, coding, interfaces/integration, installation, and documentation.
Audio/Visual Equipment Rental and Delivery

A/V Productions Team provides information about campus facilities such as classrooms, auditoriums, etc. and in the case of technical problem may assist.
Audio/Visual Event Productions

Equipment and personnel can be provided to support campus events requiring audio reinforcement, video support and artistic lighting.
AV Equipment Purchase and Installation

AV Equipment Purchase and Installation offers a purchasing and installation for departments and individuals across campus.
Business Intelligence Tools and Consulting

Business intelligence enables you to take any kind of data and organize it in a way that you can perform in depth analysis and reporting.
BusinessObjects

Access and Information about BusinessObjects (Bob) and Crystal Reports.
BYU Digital Dialog

Digital Dialog assists instructors and students in having electronic discussions
BYU Events Calendar
BYU FlashCards

FlashCards are part of the Learning Suite provided by CTL.
BYU Graduate School Application

Apply online for graduate school at BYU.
BYU Home Page

This service is Brigham Young University's official web site for accessing secure and non-secure university information and resources.
BYU ID Card

Issued to both students and employees—they are the main form of identification on campus. Required for many services and at certain venues.
BYU Learning Outcomes

Learning Outcomes is part of the BYU Learning Suite provided by CTL.
BYU Learning Suite

BYU Learning Suite is a BYU-developed Learning Management System.
BYU Mid-Course Evaluations

Professors are able to gather feedback from students on how well the class is meeting their needs.
BYU Mobile Application

Provides students and employees access to information from class catalog through vending machines. Available for iOS and Android mobile devices.
BYU Student Ratings

Provides students an avenue to provide feedback regarding classes and professors at semester end.
Call Center
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- Order Service
Campus Active Directory

Provides a single Active Directory domain that BYU uses to simplify the management of systems and users at the university.
Campus Directory

Can be seen in a public view from the BYU home page or in a secured view when logged in to myBYU. Includes BYU work address, phone number, and email address.
Campus Operator Services

Provides extensive university information, employee and student directory information, and related operators services.
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Campus Phone

Provides telephone service to offices and administrative areas throughout campus. They are ordered through the Office of IT and include standard features such as voicemail, as well as optional features.
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- Order Commercial Phone Directory Listing
Campus Telephone Directory

The Campus Telephone Directory provides university directory information for departments, services and employees. Campus Telephone Directory will also help departments buy listings in commercial telephone directories.
Central Cashiering

Central Cashiering is a service partnered with CASHNet to provide the campus with secure transactions of payment and funds whether over-the-counter, back office payments or departmental deposits.
Central myBYU Apps

A list of key apps that can be utilized on myBYU.
Chemistry Stores Inventory

This provides BYU with budgeting, asset management, receiving, accounts payable, purchasing/e-procurement, general accounting and inventory.
Computer Rental

Month-by-month rental of refurbished computers with Microsoft Office installed. First two weeks of the semester open to students only; then to anyone with a current BYU account.
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Data Center Floor or Rack Space

Provides computer hardware and infrastructure with a secure environment, redundant cooling, and continuous power. Available to Church entities.
Data Hosting Consultation

Projects which IT consults and helps to support data.
DCE Personnel Manager

This product is used by the Department of Continuing Education for hiring personnel.

The EFY Counselor application is found at efy.byu.edu > Employment > Application Process (http://efy.byu.edu/efy_employment_application-process)
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- Request Digital Signage
Digital Signage

Centralized system from CoolSign™ allowing departments to create and distribute digital signage to displays on campus. Content providers create and upload content directly.
Document Imaging

The Document Imaging service provides a way for important university documents to be scanned, organized, searched, stored, viewed and maintained.
Elastic Stack

Elastic Stack helps take data from any source and run logistics on it.
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Email

Email service for BYU employees. Accessed through Microsoft Outlook, it is primarily used for sending/receiving email, scheduling meetings/resources, and calendaring.
Email Alias Manager

Allows employees, students, retirees and alumni to create email addresses (aliases) that forward all messages to a designated email box.
Emergency Alert System

Notifies university students and employees in case of emergencies or threats using emails, IP phone messaging, and texts.
Employee Ecclesiastical Endorsement

Allows OIT to computer database tables and database values on multiple PeopleSoft environments.
Employee Training (YTrain)

Employee Training (YTrain) is BYU's new Learning Management System.
Endpoint Management

Endpoint Management includes the ability to use Sophos for Antivirus and Antimalware, System Center Configuration Manager (SCCM) for Microsoft Windows system management, and Jamf Pro (formerly known as Casper Suite) for Macintosh system management.
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- Order Pickup
Equipment Surplus / Asset Disposal

Unneeded electronic equipment (computers, projectors, and other items) are refurbished and sold approximately every 30 to 60 days.
Faculty Profile System

BYU partners with Digital Measures for a hosted solution. ActivityInsight is a faculty activity reporting system used for Annual Stewardship Interviews and other faculty reporting at the individual, faculty, department, college and university levels.
Financial Aid and Scholarships

This service allows students to apply for Federal Financial Aid (also known as VIP), university scholarships and BYU short-term loans.
Fine Arts and Communications Services Support

This is the service description for Fine Arts and Communications Services Support.
Honor Code Admin System

The Honor Code Admin System is used by the Honor Code office to track their work, create and track reports and process ecclesiastical endorsements.
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- Hostname Registration
Hostname Registration

Links an internet site's numeric IP address to a name in the BYU domain. For example an IP address such as 128.187.22.129 could be associated with something like mysite.byu.edu.
Housing Network Services

On campus housing provides wired network access to the internet. Residents may connect personal wireless routers or hubs to meet additional network needs.
HR & Financial Reporting

Enables reporting for Human Resource and Financial systems using Business Objects tools. Access to this is based on your role at the university.
Human Resources and Payroll

This service provides secure electronic self-service access to various payroll and benefits information.
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- Identity Management
Identity Management Services

Manage all your campus personal information for yourself and for departments.
Information Access & Reporting

An environment in which university entities share and access data, develop reports, and run queries. Users can access only data for which they have a validated business need to know.
International Study Programs

The BYU Kennedy Center offers numerous International Study Programs from study abroad to internships to field studies in countries around the globe.
International Travel Management System (ITMS)

This tool provides a way to keep track of individual and group travel plans including transportation, housing, events, reservations and other items related to travel.

Issues with this product should be addressed by software engineer Ken Richards from OIT-App Dev Students Life App.
IRAMS

Allows students to apply for the opportunity to take a BYU class for internship credit
IT Training

Instructor-led training in computer applications for all current employees and students. Also on-line training resources for independent learning.
Job Scheduler
Managed Domain

Resources for running applications not owned or operated by the Office of IT. Includes providing infrastructure and monitoring.
Microsoft Office Suite / Office 365

Office 365 enables students / employees to install a full desktop version of Office applications. Application includes both online and offline access to documents and editing.
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MyBYU (Portal)

Website (my.byu.edu) with portals through which developers of campus IT services make information readily available to students and employees. User's page is customizable.
mYlink

The system was designed to support education candidates (students) to navigate the requirements for their education major, minor, or graduate program from admissions to graduation and licensure.
MyMAP

The MyMap system is what BYU students use to plan, organize, and register courses.
Net ID

A Net ID is used to identify and authenticate you to BYU applications.
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Network

BYU provides wired / wireless connections throughout housing and across campus as well as a number of specific network connectivity offerings like VPN.
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- Website Review
Network Management Tools

Information on tools that help manage the network i.e. Web Filtering and others.
Observation Systems

Dedicated venue for recording and storing video and audio sessions. Each room contains a powered camera and microphone which are wired to a well equiped control room.
Off-Campus Housing System

This service is an application used by the Off-Campus Housing Office to keep/view the information concerning off-campus housing for students.
Online Locker Rental

University lockers are available to rent in many buildings across campus and provide a place to keep personal and academic belongings. Lockers are primarily for the use of students but may also be rented by faculty members who desire a more convenient storage space.
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- Open Access - Request Software
Open Access Computer Lab

Open Access Computer Labs provide users with access to common computer hardware and software.
Open Access Kiosk

Individual computers in public venues. Provide users with on campus access to computers with common software. Equipped with USB ports, CD/DVD drives, and printing.
Operations Center (NOC)

Monitors and executes procedures and/or instructions for computer, telecommunication, and network systems.
Paging and Intercom

Paging systems for departments and organizations. Broadcasts announcements to telephones in predefined zones or uses push-to-talk microphones with speakers in designated zones.
Parking Admin

The system maintains current databases of registered vehicles and manages all parking privileges.
Payment Cards

Both Cougar Cash and BYU meal plans are utilized through the Payment Card service.
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- PCI Appliance Order
PCI Card Appliance

A device used to secure online credit card transactions. Fulfillment of a request for such a device is subject to BYU Financial Services approval. Devices used are subject to OIT approval.
Personal Information

This service allows BYU employees and students to update their personal information.
Physical Access Security (CCure)

This service provides a security system for campus buildings requiring secure entry.
Premium NetStorage

Lets departments and other campus entities purchase additional file storage on university servers. Files in this storage space are automatically backed up.
Printers

This service allows OIT to track and associate incidents related to the limited support we offer for personal and campus printers.
Remote Applications

Information on how to access BYU's remote applications.
Residual Manager

This provides BYU with budgeting, asset management, receiving, accounts payable, purchasing/e-procurement, general accounting and inventory.
Scholarship Management System

BYU allocates a certain amount of money each year for scholarships. Students can apply and, based on various criteria, be considered for these scholarships.
Security Event Log Management

Alerts the BYU security team about potential security breaches, policy violations and fraudulent activity.
Security Scanning

Regular scan of all devices on the BYU Wired Network. Identifies vulnerabilities that could lead to a compromised operating system. Does no replace client anti-virus software.
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- OIT Security Request
Security Support

Creation and promotion of a safe digital environment for BYU in close cordination with computer administrators to secure systems and information.
Server Certificates

Provides Secure Socket Layer certificates for servers. Enables certification and encryption to verify communication sources and to prevent interception of confidential information.
Service Desk Support

Phone-in center staffed by OIT personnel to address technology questions. Open during normal business hours. For IT emergencies, get support after hours at BYU extension 0.
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SharePoint

Customized, collaborative team websites. Tightly integrated with MS Office. Can include disscussion groups, meeting sites, shared document, data lists, task lists, and calendars.
Software Distribution

System for obtaining software licensed by BYU. Allows browsing software titles, buying software, and downloading. Tracks titles you have purchased through the site.
Specialized AV Systems

Custom Audio Visual is a service for faculty, employees and departments to work with OIT to design, install or service multimedia technologies that are not within the core set of multimedia services offered on campus.
Sports Camp Hiring

This service provides secure electronic self-service access to various payroll and benefits information.
Student Ecclesiastical Endorsement

The Student Ecclesiastical Endorsement is an online tool for processing endorsements.
Student Financials

This service is an easy-to-use management software for financial accounts on campus (such as tuition and financial aid, student receivables and university student loads).
Student Health Plan

All continuing students enrolled at least 3/4 time are required to have health insurance, whether private or through the university.
Student Information System (AIM)

This web-based application provides ia set of tools to perform such functions as printing rolls, managing student grading, and scheduling final exams,registering for classes, viewing class schedules, and viewing academic progress reports
Student Jobs

Student Jobs is a location where hiring managers may post new job openings. Applicants may also use this service to browse and apply for job openings.
Student Voting

The Student Voting service is a website with a Qualtrics survey that allows BYU students to vote for BYUSA candidates during elections
Tableau

Tableau is an information visualization and reporting tool which combines data from multiple repositories for easier access and reporting.
TEC Room

A TEC Room (Technology Enhanced Classroom) brings technology into the classroom, allowing you to present PowerPoints, watch DVDs and other multimedia, browse the internet, or attach a laptop and other audio/video equipment.
Technology Support

Contract services to colleges and departments to support their IT systems, computers, mobile devices, and peripherals.
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Television

Provides television programming to BYU campus and on campus housing.
Testing Center Admin

This service supports the BYU Testing Center as it administers tests to students.
Unit Review

Unit Review is a data management service to prepare academic data for the annual unit review process.
University Financials

This provides BYU with budgeting, asset management, receiving, accounts payable, purchasing/e-procurement, general accounting and inventory.
University Organization Chart

It displays the university's department organization, including full time faculty, staff, administrators, part-time faculty, and 3/4-time faculty. Student employees are not displayed.
Video Conferencing

BYU’s video conferencing solution is available for all faculty, staff and students.
Web Analytics

The Web Analytics product allows university web site administrators to track and analyze user traffic, usage patterns and technologies related to their web site.
Web Services Registry (SOA Software)

BYU Web Services available to BYU Developers and system administrators. Provides a way for developers to consume university data and to provide data for consumption by others.
Workstation Backup

Workstation Backup is designed to protect critical data on university laptop and desktop computers.
Y-Time

Y-Time tracks hourly employees time while employed by BYU.
Ycloud

Virtual data centers created to help colleges or departments leverage BYU physical data center facillities.
YMessage

This is a BYU developed CRM (Customer Relationship Management) tool used by several entities on campus to help track interactions between them and current or potential students.