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Set Top Box for IP Television (IPTV)

What is IP Television (IPTV)?

IPTV is BYU's internet television solution available on computers in business and academic buildings across campus, and some on-campus housing units (more coming soon). Television service to your computer is provided at no charge to the user. For complete details, visit the Campus IP Television or Housing IP Television page. 

Want to connect IPTV to a television?

Set top boxes are available to convert the IP Television signal to a suitable audio/video output for a television. The boxes feature both analog and digital audio and video output. Set top boxes are available to rent from the Office of IT for those who prefer using a television for viewing.

Where is this service available?

Departments

A set top box will work in most campus locations where IPTV is enabled. A connection to a specially configured network jack is required for optimal performance.

On-Campus Housing

As of Fall 2012, most housing locations, except Heritage Halls, can access IP Television.

How do I get one?

You can rent an IPTV set top box from the Ellsworth Building, located at 76 West 2230 North in Provo. At the beginning of each semester in Helaman Halls, a Computer Rental trailer is also available north of the Cannon Center, where set top boxes may also be rented.

Pricing

One-time configuration fee: $13.20
Monthly set top box rental: $10.15
Replacement cost if lost: $206.10 for entire unit. Replacement cost will be charged for any missing components.

Billing Information

Students

One student will need to be associated with the set top box in an apartment and charges incurred will be billed to their student account. It is not possible to bill the charges for one box to multiple students. Each set top box has an identifier which will be assigned to an individual upon checkout. The individual will need to agree to terms of use and responsibility when ordering.

Departments

An individual will need to be designated as the contact person for the set top box. An appropriate department account code will need to be provided for setup and monthly recurring charges.

Cancellation Policy

If an individual is not satisfied with the performance of the IPTV set top box, they may return it within one (1) week to the OIT Service Desk for a complete refund of all charges.

Students must return the set top box to OIT to stop monthly charges. Set top boxes should be returned to the OIT Service Desk located at 249 MB or to OIT Computer Rental in the Ellsworth Building located at 76 West 2230 North in Provo.

Additional Documentation

Installing VLC for IP Television

Set Top Box Quick Start (IPTV): A list of included components, set top box models and setup instructions.

Set Top Box Universal Remote Programming Guide

Television Channels

IP Television Frequently Asked Questions

Support

The IPTV system will be monitored by OIT Operations 24 hours a day, seven days a week, and will receive immediate attention should the signal be interrupted. Individuals experiencing problems with their set top boxes can call the OIT Service Desk at 801-422-4000 for assistance in determining if the problem is with the system or a user's individual setup. Set top boxes that appear to have malfunctioned can be exchanged at the Ellsworth building during regular business hours.

Customer Service

Customer Support

For technical support or additional questions about this service, please:

Feedback

The feedback box, located below, is intended for general comments on this page or service information and NOT for help with specific technical issues you are having with the service itself. If you would like a response to your feedback, be sure to include your contact information or log into it.byu.edu using the login button at the top of the webpage.

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