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Premium Email - Reset Outlook Cache Mode

This article contains instructions on how to reset your cache mode in Outlook when you receive a message when opening Microsoft Outlook that says "Exchange is currently in recovery mode."

Error Message

If you receive a message when opening Microsoft Outlook that says "Exchange is currently in recovery mode," this indicates an inconsistency between the cache mode copy of your mailbox on your computer and the synchronized copy on the Exchange Server.  An example of this message is shown here:

 

The following message also indicates that the Outlook Cache needs to be reset:

 

Instructions

Warning: Following these instructions will reset your rules and settings in Outlook.

Outlook 2007

To resolve this issue, you need to reset your Outlook cache as follows:

      1. Start Microsoft Outlook and click Connect or Use Temporary Mailbox when you receive the prompt shown above.
      2. Once Outlook is launched, go to the Tools menu and choose Account Settings.
      3. Highlight your Microsoft Exchange account in the list shown and click Change.
      4. Click the More Settings button, and then go to the Advanced tab on the window that appears.
      5. Clear the Use Cached Exchange Mode check box, and then click Apply.
        • Important:  You must click Apply in order to complete the next step. After you click Apply, this message appears: "You must restart Outlook for these changes to take effect."  Do not exit Outlook at this point.
      6. Click the Offline Folder File Settings button, and then click Disable Offline Use. A prompt appears: "Exchange is currently in recovery mode. If you make
        changes to your Offline Folder Files settings, your existing .ost file will be removed from your profile and you will not be able to use the file. Do you want to continue?" Click Yes. Click OK, Next, and Finish until you have exited the E-mail Accounts wizard.
      7. Close Microsoft Outlook.
        • Important:  You must exit and restart Outlook before continuing with the next step.
      8. Start Outlook again.
      9. Once Outlook is launched, go to the Tools menu and choose Account Settings.
      10. Highlight your Microsoft Exchange account in the list shown and click Change.
      11. Click the More Settings button, and then go to the Advanced tab on the window that appears.
      12. Check the Use Cached Exchange Mode check box and if needed re-check Download shared fodlers
      13. Click OK, Next, and Finish until you have exited the E-mail Accounts wizard.
      14. Exit, and then restart Outlook.
      15. After logging into Outlook a message will pop up saying "Outlook is preparing for first use... Retrieving mailbox settings"
      16. Outlook will then say "Connected" vs. "Online" in the lower right hand corner, and a new copy of all mailbox folders will be downloaded. 


With the above steps completed, you should no longer receive the Recovery Mode prompt when starting Outlook and your computer should synchronize correctly with the Exchange Server.

Note: The information for Outlook 2007 was found at http://kb.netvigour.com/KB/article.aspx?id=10086.

Outlook 2010

To resolve this issue, you need to reset your Outlook cache as follows:

      1. Start Microsoft Outlook and click Connect or Use Temporary Mailbox when you receive the prompt shown above.
      2. Once Outlook is launched, go to the File menu and choose Account Settings and choose Account Settings again.
      3. Highlight your Microsoft Exchange account in the list shown and click Change.
      4. Click the More Settings button, and then go to the Advanced tab on the window that appears.
      5. Clear the Use Cached Exchange Mode check box, and then click Apply.
        • Important:  You must click Apply in order to complete the next step. After you click Apply, this message appears: "You must restart Outlook for these changes to take effect."  Do not exit Outlook at this point.
      6. Click the Outlook Data File Settings button, and then click Disable Offline Use. A prompt appears: "Exchange is currently in recovery mode. If you make
        changes to your Offline Folder Files settings, your existing .ost file will be removed from your profile and you will not be able to use the file. Do you want to continue?" Click Yes. Click OK, Next, and Finish until you have exited the E-mail Accounts wizard.
      7. Close Microsoft Outlook.
        • Important:  You must exit and restart Outlook before continuing with the next step.
      8. Start Outlook again.
      9. Once Outlook is launched, go to the File menu and choose Account Settings and choose Account Settings again.
      10. Highlight your Microsoft Exchange account in the list shown and click Change.
      11. Check the Use Cached Exchange Mode check box
      12. Click the More Settings button, and then go to the Advanced tab on the window that appears
      13. Re-check Download shared folders
      14. Click OK, Next, OK and Finish until you have exited the E-mail Accounts wizard.
      15. Exit, and then restart Outlook.
      16. After logging into Outlook a message will pop up saying "Outlook is preparing for first use... Retrieving mailbox settings"
      17. Outlook will then say "Connected" vs. "Online" in the lower right hand corner, and a new copy of all mailbox folders will be downloaded.


With the above steps completed, you should no longer receive the Recovery Mode prompt when starting Outlook and your computer should synchronize correctly with the Exchange Server.

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