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Housing Technology Services Matrix and Terms of Use

All use of the BYU network must comply with the "BYU Wired and Wireless Network Terms of Use".  See it.byu.edu/go/termsofuse.  BYU is in the process of upgrading certain residences from Wired Network and Cable TV connections to Wireless Network and IPTV connections.

Housing Wireless Network Connection

Link to Housing Wireless Network Connection

Access to the BYU Network and Internet is provided in select residences (* See Matrix below) through a wireless network connection. The BYU network uses an 802.11 a/g/n protocol.  Note: 802.11b is NOT supported. This means that devices which rely on the B protocol, such as older model game consoles and some wireless printers, will not work.

To avoid interference with the university-installed wireless service, tenants in these select residences (*) may not install their own wireless access points.  The University reserves the right to control all access points and as such may disconnect access points which interfere with the University installed wireless service.

Housing Wired Network Connection

Link to Housing Wired Network Connection

Access to the BYU network and Internet is provided through a wired Ethernet network connection in select residences (* See Matrix below).  

Residents in these locations may install their own personal wireless access points; however, OIT does not offer assistance in configuring or provide support for your personal wireless access points.   OIT does recommend that those personal wireless access points support 802.11n (5 GHz) as this is the preferred protocol.

IPTV or Cable Television Connection

Link to Housing IP Television (IPTV)

Link to Housing Cable Television

Each select residence (* See Matrix below) also includes either an IPTV or Cable Television (CATV) connection. If an IPTV connection is provided, only IPTV is available over this connection.  IPTV may be viewed on a computer at no cost or on a television with the use of a BYU set top box which may be rented from OIT. IPTV is not available over a wireless network connection.

Housing Phone

Link to Housing Phone

Access to Analog Phone Service is provided in select residences (* See Matrix below).  Rooms in these residences have local telephone and caller ID service. Residents are required to provide their own telephone and/or caller ID unit if they wish to use them. Most analog telephones should work but only the models which are sold in the BYU Bookstore have been tested and found compatible by OIT.



Technology Services Matrix

X = Service is Provided

BuildingWired Network
 Connection
Wireless Network
 Connection

Housing Cable Television

IPTV

Housing Phone

Helaman Halls   X   X  
Classic Heritage Halls (Buildings Fox, Harris, Felt, Broadbent) X   X    
Heritage Halls (Buildings 9-10, 25-30)   X   X  
Wyview Park   X   X  
Wymount Terrace (**) ** X ** X **
Foreign Language Student Residence   X   X  


** Wymount Terrace residents who signed their housing contracts prior to May 1, 2012 need to contact the OIT Service Desk at 422-4000 for a list of services available to them.

Note: Head Residents have a Housing Wired Network Connection for use with their IP Phone and computer.


 Customer Service

Customer Support

For technical support or additional questions about this service, please:

Feedback

The feedback box, located below, is intended for general comments on this page or service information and NOT for help with specific technical issues you are having with the service itself. If you would like a response to your feedback, be sure to include your contact information or log into it.byu.edu using the login button at the top of the webpage.

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