Return to Campus Phone page.
To configure any of the following options, please return to the Campus Phone page and select the corresponding under the Order | Modify menu in the top right.
Note: All calls made from BYU office telephones will display “Brigham Young University” on the Caller ID for calls placed off campus. This cannot be personalized for individual users.
The Office Phone comes with a variety of features. The main ones are listed below along with some instructions on how to use them.
Press the “Hold” button. To resume the highlighted call, press the pulsing green button, the “Resume” softkey, or the Navigation Pad “Select” button.
Press the “Divert” softkey to redirect a ringing or active call to voicemail or to another phone number (set up by your system administrator). You must resume a call on hold before you can divert it elsewhere. I-divert affects the highlighted call only. If necessary, scroll to the call before pressing “Divert.”
If you share a line with you co-worker, either of you can answer a ringing call on the shared line.
When the co-worker has a call on the shared line, your shared line button is solid red and the call displays on your screen. When your co-worker puts a call on hold, the session button on your phone pulses red. You or your co-worker can resume the call.
Press the “Redial” softkey.
The “Speakerphone” button selects the speakerphone as the default audio path, initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.
Option 1: Press a speed-dial button (if available).
Option 2: Enter a speed-dial code while on-hook (no dial tone), then press the “Speed Dial” softkey.
Press the “Messages” button, and follow the voice prompts, or press the session button next to the voicemail icon.
The feedback box, located below, is intended for general comments on this page or service information and NOT for help with specific technical issues you are having with the service itself. If you would like a response to your feedback, be sure to include your contact information or log into it.byu.edu using the login button at the top of this page.