Service Monitoring is used to monitor end-user business transactions and to determine whether they can be completed. It is also used to monitor infrastructure components connected to services, so any outages can be quickly remedied. Service Monitoring reports failed Configuration Items to the Network Operations Center (NOC) which then begins the reset, restart, and restore procedures. Service Monitoring also operates the large-screen display system that NOC employees use to view all system alerts and routine tasks.
Actively Managed Configuration Items
|Never Needs Monitoring||Sometimes Needs Monitoring||Always Needs Monitoring|
|Annual Access||Application Software||Blade Host|
|Blade Enclosure||BYU SSL Certificate||BYU SAN Switch|
|Building||Dashboard Module||Closet UPS|
|BYU DAS||Database||Media Room|
|Calendar Note||Department Servers||SAN Cluster|
|Company||ESX Cluster||SAN Disk Array|
|CRM Visit||ESX Server||Switch|
|Data Steward||Generic Rack Item||Switch Stack|
|Delivery Notification||Logical Server||Wireless Access Point|
|Document||Misc Network Device||Y-Time Clock|
|DTV Device||Network Chassis|
|Electrical Circuit||Operating System|
|Host Template||PCI Appliance|
|Platform Admin Role||Server Room|
|Remote Power Panel||Service Cluster|
|Request for Change||Switch Feed Ports|
|RFC Template||Telephony Equipment|
|SAN Model||Virtual Host|
|Security Camera Device||VirtualCenter|
|Set Top Box|
|Task Menu Item|
|Temp Access Card|
All new hardware or applications require a Request For Change (RFC) to be put into production. Users should request appropriate monitoring in the comments field of the RFC. This should include the specific items to be monitored (e.g., cpu usage, storage, services, pings, etc.) and a KB connected to each monitor request that explains how the NOC should respond to resulting alerts.
Note: KBs may already exist for many common alerts. If you require a unique response to an alert, you should create a KB with specific instructions for the NOC to respond to monitoring alerts.
Note: Please contact the Knowledge Management team if you would like help creating and formatting KBs. Call Kent Ockey at 2-3112 or email him at email@example.com.
If you have an existing CI in production that does not currently have monitoring or that needs the current monitoring adjusted, please contact Jill Romboy at 2-3041 or email her at firstname.lastname@example.org.
There is no charge for use of this service.
The feedback box, located below, is intended for general comments on this page or service information and NOT for help with specific technical issues you are having with the service itself. If you would like a response to your feedback, be sure to include your contact information or log into it.byu.edu using the login button at the top of this page.