My IP Phone is no longer usable for certain people.
Currently the system does not allow access to myphone.byu.edu from off campus. It is a limitation of the system, and we are working to resolve it.
We now use a service called "Self Care Portal." Most campus (non-MTC or OIT) users should sign in to http://myphone.byu.edu.
If you require further assistance or are an MTC/OIT employee, please Contact Us.
There are three areas for users to get into their phones:
This presently only works on campus.
How do we access it?
Main Screen (Phones):
Under My Phones, phones that you yourself are associated with will appear here. You will have no ability to change any phones that you are not associated with, so if you do not have any phones associated with yourself then there will be no phones at this view. Anyone can log in but you will not see anything unless you have a phone associated with yourself.
If someone should be associated with a phone but is not (especially upon migration) it can only be changed by Comms. If nothing appears on this screen after they log in, calls Communications Support (2-8863). Please have the MAC address of the phone ready so they can look it up.
The picture of the physical IP Phone with the line on it is the actual phone.
Cisco Dual Mode for iPhone/Windows/Android: this is an app called Jabber. This is not the actual phone.
Anything in the self-care portal that says “Deactivated by Administrator” will not be enabled. You can ask but Comms will say no.
Additional Phones: is disabled by administrator.
Sidebar: My Phones: shows your devices. The gear in the corner gives two options, Edit and Settings.
Description: Comes directly from Comms. Do not edit this. This field should be disabled in the future. Format: Model Name (either Generic or Last Name First Name) Extension. In the case of generic phones, A,B,C etc. will be added to the end to differentiate them. There is no inherent meaning behind this.
ID: The ID of the Phone (SEP + MAC Address)
Line Appearances Labels: if left blank, the line appearance will be viewed with only the number. If anything is in that label box, then the line appearance will appear that way on the phone.
This will forward to the same panel as the sidebar “Phone Settings” option. You can either select the phone -> gear -> settings or go to Phone Settings and choose the specific phone if the user has multiple
Features: You can link specific settings (speed dials, ring settings) for multiple phones that you own together. You do not have to link all of the settings and instead just pick and choose which settings you would like linked.
Can change the speed dials for all phones you are associated with. You can link them together so that they all have the same speed dials or they all have unique ones.
When adding speed dials, the Speed Dial position is the first available speed dial location on the phone. The first few will appear on the main phone screen (amount depends on phone model). The rest will be located under the “Speed Dials” service in the main menu of the phone and/or on the extension module.
Number/URI: The number of the speed dial
Label: The description that you want for the speed dial
Speed Dial: the position of the speed dial that you want to use (#1, #2). You don’t necessarily dial that number for the speed dial.
Disabled by Administrator
You can select the ring settings for each of your line appearances on your phone for whether or not you are currently on a call. Again, you can link your phones together.
Warning: “Do Nothing” will force your phone to not react at all to any call. There will be no ring, no flashing lights and no pop-up box that will notify you of a call.
Deactivated by administrator
This is what appears under missed calls. If this is unselected for a specific line, you will not see any calls that you have missed. This feature can also be linked between phones. You viewed your missed calls on a per line basis so if you have a phone with multiple lines, you must select that line (on the main screen) and then go to missed calls.
Deactivated by administrator
You can change the call forwarding for each of the lines on the phone you are associated with. Even though these are only line appearances on the phone you own, changing this will change the call forwarding option for this entire line (read every phone with this number).
You can still change when and to who a line forwards to by clicking on “Advanced Calling Rules.” You can either select “Voicemail” or “Add a new number.” If the line forwards to a new number, it must be a local number (only 801’s and 435’s are local but not all 801’s and 435’s are local).
IM & Availability
Don’t mess with this. This has to do with Jabber.
Have all been disabled by Admin. Don’t worry about what is contained in here.
The account oitsd1 @ 10.1.4.19 (test cluster) has access to a few more pages that are disabled on the production clusters. Don’t worry about all of the other ones, just focus on the ones that are listed here.
The feedback box, located below, is intended for general comments on this page or service information and NOT for help with specific technical issues you are having with the service itself. If you would like a response to your feedback, be sure to include your contact information or log into it.byu.edu using the login button at the top of this page.