Microsoft Exchange Online Protection (EOP) is a cloud-based email filtering service that helps protect BYU against spam and malware. BYU is moving email filtering to EOP from local versions of SpamAssassin / Canit in a desire to take advantage of the volume of spam and development support a major email provider has.
EOP sends most email to end users, and marks spam in the email headers so your mail system can direct spam to your Junk Email folder, instead of holding spam in a quarantine on another system that might be forgotten. EOP follows standard practice of rejecting known bad senders on blocklists and blocking self executing file types, then sends the rest to your mailbox. The diagram below illustrates EOP operation, though we are currently not using the Quarantine option.
BYU Exchange filters send spam-detected messages to each recipient's Junk Email folder. If a user receives a message in their Inbox that should be classified as a spam or phishing message, they can follow the instructions below to submit the message to the Microsoft Spam and Phishing Analysis Teams, who will review the message and add it to the service-wide filters if it meets the classification criteria. If a user receives a message marked as spam in their Junk Email folder, but believes it is not spam, they can follow a similar procedure to notify Microsoft of the mistake (a false positive).
Types of Junk:
There are three ways to report Junk/Non-Junk messages: Browser based Outlook Web App (OWA) at mail.byu.edu , Windows Outlook Add-In, or by Email.
Note: Outlook for Mac does not support the Outlook add-in. Mac users should report the Junk through OWA or by Email.
Instructions for installing the plugin can be found here: https://www.microsoft.com/en-us/download/details.aspx?id=18275
NOTE: This software should be added to Software Center soon
Forward the full email as an attachment as follows:
NOTE: The junk message MUST be sent as an attachment, otherwise the message will be missing critical message ID info and will be useless for analysis.
Address the email to the Microsoft team that reviews messages as follows:
How to Filter bulk mail in OWA (Web Browser Interface)
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