Note: People who send hundreds of emails an hour, or include dozens of names in the To & CC lines may automatically have all the email they send held until we can review whether their accounts have been compromised.
Outlook likes to hide the email headers which help determine where spam came from. To most effectively resolve spam issues, please forward the whole email as an attachment or view the headers in the message properties. Instructions are found below. If needed, contact the OIT Service Desk for additional help.
Web Application (mail.byu.edu)
Note: You may forward voicemails that were put in your email inbox by Your Phone voicemail system, however, phone systems have fewer spam protections than email and there is not a lot that we can do about fraudulent calls, even if there's a return number that can be reported to the FCC. It just makes us aware that they are happening.
Emails reported to email@example.com will be looked at in a timely manner and they will be marked as spam in the system. This will create a better filter for all @byu.edu email users. If you would like to have a Mark as Spam footer appended to emails so you can train the system as spam yourself, you may request this via the OSC by either calling (801) 422-4000 or emailing firstname.lastname@example.org. After a few trainings, the system will adjust to your email patterns and be dialed in.
There is still the possibility that some wanted emails may be blocked in the system. When messages are blocked as spam you can opt into receiving an email from filter.byu.edu notifying you of what has been blocked. To set this up, you may request this via the OSC by either calling (801) 422-4000 or emailing email@example.com. If there is an email that is not actually spam, you can mark it as not spam and have it released from the quarantine.
If you receive a forward from someone to firstname.lastname@example.org reporting abuse, forward the email NOT as an attachment to email@example.com. The headers in the attachment are wrong if not forwarded from the original source and cause problems when running analyses.
The feedback box, located below, is intended for general comments on this page or service information and NOT for help with specific technical issues you are having with the service itself. If you would like a response to your feedback, be sure to include your contact information or log into it.byu.edu using the login button at the top of this page.