What is a bypass code?
A bypass code is a combination of letters and numbers that allows you to log in to Duo if you've lost or forgotten all of your registered devices and back-up codes.
How does a bypass code work?
A bypass code works the same way as any other passcode. Once you get to the Duo log-in screen, you push either "Enter a Passcode" or "Enter a Bypass Code," and then you type in your bypass code and push "Sign in." Bypass codes are typically one-time use; however, in special circumstances, they can configured to be used a certain number of times, or even for an unlimited number of times in a certain time period, before they expire. Bypass codes are always issued for the least number of uses and the least amount of time necessary.
How do I get a bypass code?
Bypass codes can only be given by Duo access coordinators. To get a bypass code, you must have NO OTHER METHOD of logging in (for the time being, at least), and you must explain the situation to your Duo access coordinator in person. If the Duo access coordinator does not suspect suspicious activity, he or she will issue you a temporary bypass code, which you should write down and keep in a safe place until you get back to your devices.
For students, your Duo access coordinator is the ID Center (1057 WSC). For employees, your Duo access coordinator can be found on this list.
If your Duo Access Coordinator is unavailable, you can go to the ID Center (1057 WSC) with your photo ID.
Further instructions for Service Desk Agents can be found at KB0029672.
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