We advise that the user should have the most updated OS for their device, but the steps are similar between all the versions of iOS. (They may update the device through iTunes)
1. From the iOS desktop, select Settings
2. Select Mail
- For iOS 11, select Accounts & Passwords (not Mail) then proceed to step 4
3. Click Accounts
4. Select Add Account
5. Select Exchange
6. Put in your Username and click Next.
7. Enter your Password
8. Enter the following information
Email: Your Email address (eg. firstname.lastname@example.org)
Username: Your Net ID (eg. fwannabe, or service-desk for a generic account)
Password: The password associated with the BYU Net ID
Description: The name that you would like the account to be under (eg. John Doe)
Note: If you have an old version of iOS, it may give a server connection error at this point, but it should still reload the screen with the "Server" box.
9. Select Next
10. Switch what you want to have synced with your phone and Select Save
The feedback box, located below, is intended for general comments on this page or service information and NOT for help with specific technical issues you are having with the service itself. If you would like a response to your feedback, be sure to include your contact information or log into it.byu.edu using the login button at the top of this page.