We advise that the user should have the most updated OS for their device, but the steps are similar between all the versions of iOS. (They may update the device through iTunes)
1. From the iOS desktop, select Mail
2. Select Mail
- For iOS 11, select Accounts & Passwords (not Mail) then proceed to step 4
3. Click Accounts
4. Select Add Account
5. Select Exchange
6. Put in your Email (and Description if desired) and then click Next.
7. Enter your Password
8. Enter the following information
Email: Your Email address (eg. email@example.com)
Username: Your Net ID (eg. fwannabe, or service-desk for a generic account)
Password: The password associated with the BYU Net ID
Description: The name that you would like the account to be under (eg. John Doe)
Note: If you have an old version of iOS, it may give a server connection error at this point, but it should still reload the screen with the "Server" box.
9. Select Next
10. Switch what you want to have synced with your phone and Select Save
This may be due to the fact that the iPad/iPhone is new and has not authenticated on the network. After a device connects to the network you MUST open up a browser and authenticate on the network. You will then be able to connect to exchange. Note: Devices can be registered manually on the Network Device Registration page on http://it.byu.edu.
If the configuration is correct and you are still receiving an error saying "Net ID/password is not valid" or "The account information cannot be verified", then the problem may be that there is something out of sync across servers. Resetting your Net ID password will force a sync throughout the system.
It is better sync using 3G, especially with Sprint, instead of WIFI because the WIFI synchronization will not be successful unless it has the minimum 2 bars of connectivity.
If there is a previous profile that is incorrectly configured (IMAP rather than exchange) and you create a second, correctly configured profile, there will still be issues unless the incorrect profile on the phone is disabled.
The feedback box, located below, is intended for general comments on this page or service information and NOT for help with specific technical issues you are having with the service itself. If you would like a response to your feedback, be sure to include your contact information or log into it.byu.edu using the login button at the top of this page.