Once you've enrolled in Duo, the log-in process should look like this:
For help resetting your Net ID password, see KB0021721.
If you recently got a new phone, see KB0028909.
If the Duo log-in screen is grayed out, see KB0028918.
For problems receiving a Push, see KB0028919.
For problems getting a phone call, see KB0028920.
For problems entering a passcode, see KB0028921.
The feedback box, located below, is intended for general comments on this page or service information and NOT for help with specific technical issues you are having with the service itself. If you would like a response to your feedback, be sure to include your contact information or log into it.byu.edu using the login button at the top of this page.