The Knowledge Management process provides tools and process for capturing technical knowledge and making it available to both campus and support personnel as appropriate. As issues are reported through various incident and other methods, solutions to issues are captured and stored as articles which can later be searched and used in resolving repeat occurrences of an issue. In addition to break / fix solutions, articles can also contain operational procedures, how to / training information and other common knowledge that helps resolve technical issues.
Most articles are published to the OIT home page at it.byu.edu where they can be searched using the search bar found at the top of any screen. Any user of an article may make comments at the bottom of the article to add or correct information as appropriate.
The Knowledge Management System provides the following information and capabilities:
Anyone may access the public articles by searching on it.byu.edu and no authentication is requred. Authenticated users on the IT page will be able to see additional information and additional articles based on their role with the university and within OIT support.
If you need an account but do not have one, please contact the Service Desk at 2-4000.
There is no charge for use of this service.
The feedback box, located below, is intended for general comments on this page or service information and NOT for help with specific technical issues you are having with the service itself. If you would like a response to your feedback, be sure to include your contact information or log into it.byu.edu using the login button at the top of this page.