On-site technical support is available to departments on campus, not individuals.
Full-service technical support for a wide-range of IT systems including desktops, laptops, mobile devices, and printers.
Examples of the support included in this service:
To request authorization, please have an authorized department representative contact OIT Service Desk (2-4000)
TEC Rooms Hotline: 801-422-SOS1 (7671)
Service Desk: 801-422-4000
Mon - Fri: 7:00 am – 10:00 pm
Sat - Sun: Closed
Note: CSRs (Contracted Technical Support) will be dispatched as needed Mon - Fri: 7:30 am – 6:00 pm with after hour support by arrangement.
Departments pay $43.40 per supported workstation per month. An annual support review will be held and will include an audit to ensure correct billing.
The feedback box, located below, is intended for general comments on this page or service information and NOT for help with specific technical issues you are having with the service itself. If you would like a response to your feedback, be sure to include your contact information or log into it.byu.edu using the login button at the top of this page.