Below are the OS-specific instructions explaining how to connect to the remote desktop gateway server, rdgw.byu.edu, for Windows, Linux, Android, iOS, and MacOS.
Issues with remote desktop that don't involve the use of the gateway should generally be escalated through the caller's CSR.
NOTE: rdgw.byu.edu is a Remote Desktop (RDP) Gateway Server and NOT a VPN. It allows access to Remote Desktop (RDP) from off-campus without the need to install or use the VPN client. To access other protocols, including VNC, you will need to use the VPN. VPN is available for full-time employees, part-time employees, and students that contact the IT service desk. For more information, visit the VPN FAQ. The RDP Gateway is available for all employees, faculty, and students. No additional registration or provisioning is required to use the gateway.
If you are enrolled in Duo, you will need to use it to access the gateway. As the gateway has no method for entering pin numbers, you will receive a push to your smartphone (if a smartphone is enrolled) or a phone call if you did not enroll with a smartphone. Unfortunately, no other methods are supported by the gateway.
Issues with remote desktop that don't involve the use of the gateway should generally be escalated through the user's CSR. This would be the sponsoring department CSR.
Open Remote Desktop and select Show Options
**do NOT use the default computer address that comes after following the steps. Make sure you know the address of the SPECIFIC computer you want to remotely connect to.**
Then select Advanced and select Settings...
Then, select Use these RD Gateway server settings and then set the Server Name to rdgw.byu.edu
Click "OK" and then go back to the "General" tab. Make sure you enter the specific computer address that you want to connect to. Do NOT use the default address.
Now authenticate using your byu\netid for the username and your normal NetID password.
Follow this link to set up.
After installation, enter in xfreerdp +clipboard /sound:rate:44100,channel:2 /g:rdgw.byu.edu /gu:<user@domain> /v:<hostname> /u:<username> replacing the <*> with your credentials.
On the Microsoft RD Client app, select the menu in the top left corner and select Gateways
Then, select the "+" in the top right corner and set Server name to rdgw.byu.edu
Select User account and then select Add user account to sign into the gateway.
Open the Microsoft Remote Desktop app and select settings in the top left corner.
Select Server Name.
Enter rdgw.byu.edu and select Done.
Open the Microsoft Remote Desktop application and select Preferences.
Select Gateway and set the Server to rdgw.byu.edu and enter your credentials.
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