Because Duo relies on having access to a device, it is essential that everyone have more than one method of logging in - just in case their device gets lost, forgotten, stolen, or replaced. There are two types of back-ups:
- Additional devices
- Stored passcodes
To learn how to add additional devices to Duo, see KB0028957.
To get 10 stored passcodes:
- Go to any BYU site and select Sign in.
- Note: If you are already signed in, you will need to sign out before completing this step.
- The BYU sign-in page should show up. Enter your Net ID and password.
- The Duo sign-in page should show up. Do not immediately sign in to Duo.
- Note: If the Duo sign-in page does not show up, it is either because you are not enrolled in Duo, or because you have selected Remember me for 30 days.
- If you are not enrolled in Duo, but would like to be, visit duo.byu.edu and follow the instructions there.
- If you have selected Remember me for 30 days, you will need to open a browser you don't normally use (or an incognito browser) and repeat the steps above.
- Click "Enter a passcode"
- Note: "Enter a bypass code" is not the same thing as "Enter a passcode." If the only option you see is, "Enter a bypass code," it means that you do not have a cell phone (or smartphone) associated with your Duo account. Since you don't have a cell phone associated with your account, you will not be able to request 10 stored passcodes (because they come through text). To add a cell phone to your account, see KB0028909.
- A blue banner should appear at the bottom of the log-in screen. On the right, click "Text me new codes."
- Note: If you've done this before, the codes you previously received will be voided now. Only the most recent set of ten are valid at any given time.
- You will receive a text message containing ten one-time use passcodes. (Notice that the first passcode begins with 1, the second one begins with 2, the third one begins with 3, etc.)
- Copy the passcodes onto a piece of paper, and store that paper in your wallet or another safe place
- Note: Some professors may choose to store the codes in the same binder they take to their classrooms
- Note: Storing the list of codes in your desk drawer, under your keyboard, or taped to your computer monitor is NOT SECURE
- Next time you're away from your phone, pull out your list of passcodes and log in that way!
- Note: To log in, follow steps 1-4 (above), then enter one of the passcodes on your list and push "Sign in"
- Note: Each passcode can only be used once. Keep track of which passcodes you've used by using them in order
- Note: If you forget which passcodes you've used before, look at the blue banner at the bottom of the sign-in page. It will say something like, "Your next passcodes starts with 2." Use the passcode that begins with the number listed.
- Note: If you have trouble signing in with a passcode, see KB0028921.
If, for some reason, you cannot request 10 passcodes yourself, you may benefit from contacting your Duo access coordinator.
- For students, there are two Duo access coordinators
- For in-person visits, the ID Center (1057 WSC)
- For help over the phone, call the OSC (801-422-4000)
- For employees, Duo access coordinators are assigned by department (see this list)