Service Desk
(0)
Intended Audience: Students, Employees, Computer Support Representative
We help you achieve success by providing answers, solutions, and alternatives for Office of IT products and services. The Service Desk helps answer usage questions, incident diagnosis and resolution, and repair for most technical issues.
Options
Service Desk provides a central location for consumers to receive help using BYU IT products and services.
Note: The Service Desk will provide a "best effort" in supporting non-OIT technologies.
Access this Service
- Call or text 801-422-4000
- Emailing it@byu.edu
- Walk-up in the WSC across from Cougar Tech. (Closed for Devotional, Tuesday from 10:45 am - 12:00 pm)
- Visit it.byu.edu and chat with us
Pricing
There is no charge for use of this service.
Other Resources
Service Reviews
Article Feedback
The feedback box, located below, is intended for general comments on this page or service information and NOT for help with specific technical issues you are having with the service itself. If you would like a response to your feedback, be sure to include your contact information or log into it.byu.edu using the login button at the top of this page.
Please provide feedback below.
| Services |
- A
- Access Control
- Active Directory
- Admissions
- Alias Manager
- API Management
- Application Development
- Application Hosting and Integration
- Audio & Video Distribution
- Audio/Visual Equipment Rental and Delivery
- B
- Box
- Business Intelligence & Analytics
- Business Intelligence Tools and Consulting
- BusinessObjects
- BYU Digital Dialog
- BYU Homepage
- BYU ID Card
- BYU Learning Suite
- BYU Mid-Course Evaluations
- BYU Websites
- C
- calendar.byu.edu
- Call Detail Report
- Call Recording
- Campus CSR Program
- Campus Directory
- Campus Network
- Campus Operator Services
- Campus Phone
- Campus Room Scheduling
- Campus Telephone Directory
- Campus Television Service
- CanIt
- Canvas LMS
- CAS
- Central Cashiering
- Central myBYU Apps
- CES Student Systems
- Change Management System (ServiceNow)
- Chemistry Stores Inventory
- Citrix
- Class Registration
- Clinical Observation Systems
- Cloud Apps
- Computer Rental
- D
- Data Center
- Data Warehouse
- DCE Independent Study CRM
- DCE Personnel Manager
- Developer Portal
- Digital Streaming
- Duo
- E
- Elastic Stack
- Emergency Communication
- Employee Ecclesiastical Endorsement
- Employee Training (YTrain)
- Endpoint Configuration
- Equipment Surplus / Asset Disposal
- Event Equipment
- Event Hub
- Exchange Distribution Group
- F
- Faculty Profile
- Financial Aid & Scholarship
- Fine Arts and Communications Services Support
- FlashCards
- H
- Honor Code Tracking
- Hostname Registration
- Housing Network
- Human Resources and Payroll
- Humanities Services Support
- I
- iClicker
- ID Card Program
- Identity Administration
- Incident Management
- Independent Domain Linux
- Independent Domain Windows
- Informatica
- International Student Tracking
- International Study Programs
- International Travel Management System (ITMS)
- Internship Registration and Management System (IRAMS)
- IT Training
- M
- Managed Domain Linux
- Managed Domain Windows
- Microsoft Office Suite / Office 365
- Mobile App
- Multimedia Asset Scheduler (MAS)
- My Account
- My OIT Travel
- myBYU
- mYlink
- MyMap
- O
- Off-Campus Housing
- Office of IT Home Page
- OIT Labor Time Entry
- On Prem Platform
- Operations Center (NOC)
- P
- Paging and Intercom
- Parking
- Payment Cards
- Payment Manager
- PCI Card Appliance
- PeopleSoft Deployment Tools
- Personal Information (PI)
- Pharos Server
- Phire
- Printers
- Problem Management
- S
- Scholarship Management System
- Security Event Log Management
- Security Operations Center
- Service Catalog
- Service Desk
- Service Monitoring (MOM)
- ServiceNow
- SharePoint
- Slack
- Software Distribution
- Specialized AV Systems
- Sports Camp Hiring
- SSL Certificates
- Student Ecclesiastical Endorsement
- Student Financials
- Student Health Plan
- Student Information System (AIM)
- Student Jobs
- Student Relationship Management CRM
- Student Voting
- Surveillance Systems
- System Event Analytics (SEA)