If the account is unified with an email account, you can first try to reset your PIN via Outlook or mail.byu.edu. Instructions can be found below:
If the account is not unified or you are having other issues, please contact BYU IT Support (801) 422-4000.
The feedback box, located below, is intended for general comments on this page or service information and NOT for help with specific technical issues you are having with the service itself. If you would like a response to your feedback, be sure to include your contact information or log into it.byu.edu using the login button at the top of this page.