Exchange 2007 Unified Messaging provides both (1) voicemail and (2) Outlook Voice Access, a service that lets you use a telephone at any location to access to your Outlook email, contacts, and calendaring information.
The following steps highlight setup options after you have been migrated to your new Unified Messaging account:
If you don't use Outlook or don't have Internet Explorer, you won't be able to use the computer to make changes, but you can make them through the telephone prompts. Also, if you are using email other than Outlook, you will receive your voicemail as an attachment rather than as an integral part of the message.
Note: After your Unified Messaging account is set up, you must completely close and then reopen Outlook on your computer before the Outlook voicemail features will work. To do this, go to the File menu and select Exit.
Outlook Voice Access provides both a touch-tone user interface and a voice-automated user interface. The voice interface is the default. To change to the touch-tone interface, press any key and you will be prompted to make the change. You can switch to the touch-tone interface permanently by accessing the Personal Options menu.
Voicemail messages will appear as Outlook email messages, but will have the words "Voicemail from . . ." in the subject line.
If your circumstances make it inappropriate to listen to the message on your computer speaker, you can click the Play Message on Phone button and enter the number of your cell phone or another phone. That phone will ring and when you answer you will hear the message.
You can forward, reply to, and delete a voicemail in Outlook just as you would any other Outlook message. If you forward a voicemail, it goes only to the recipient's email, not to his or her telephone. If you reply to a voicemail, you will be sending an email to the person who left the voicemail. If you reply to or forward a call from outside BYU, you will have to enter the email address of the intended recipient.
Note: By default, Unified Messaging will only read email messages sent to one folder—the inbox. You can modify the default voicemail box as explained in the "Change your voicemail preferences" section in the next column. If you have Outlook rules that move messages to various folders as they arrive, Unified Messaging will not read them unless they arrive to the one and only default folder.
Voicemail Options can be editing from Outlook or Webmail.
Telephone Access Numbers: The number that you use to reach Outlook Voice Access from your telephone. This number is created by the system and can't be changed.
Reset PIN: If you forget your Outlook Voice Access PIN, you can reset it by clicking the Reset PIN button. Resetting your PIN removes your current PIN, creates a new randomly-generated PIN, and sends you an email message with the new PIN.
Change Folder: By default, Outlook Voice Access reads new email from your Outlook Inbox folder. Selecting the Change Folder button lets you choose another folder. Outlook Voice Access will then read from that folder instead of from the Inbox folder.
Play on Phone Number: You can set a phone number that will route a voicemail message to a telephone. This is useful for listening to your voicemail on your telephone in situations when it would not be prudent to listen to the message on your computer's speakers. Each voicemail message has a Play on Phone button as shown in Figure 5. Selecting the Play on Phone button routes the voicemail message to the specified phone number.
Choose the Greeting to Play to Callers: You can choose between two voicemail greetings. Selecting the Voicemail greeting radio button uses the default greeting that you created when you first logged into the Outlook Voice Access system. Selecting the Out of Office voice greeting radio button plays an optional voicemail greeting that you create for use when you are out of the office.
Call: You use the Call button to access the Outlook Voice Access system to re-record your greetings. Selecting the Call button displays a dialog box that you use to dial your work extension. Selecting the Dial button will connect you directly to your desk phone. The Outlook Voice Access assistant will prompt you though the message recording process.
Send an Email Message to My Inbox When I Miss a Phone Call: By default, all incoming phone calls create an entry in your Inbox even if the caller does not leave a message. If you do not want an entry for missed calls, de-select the check box next to this property.
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