This site requires JavaScript to be enabled
Login
  • Students
    Computer LabsComputersDirectoryEmail & PhoneGeneral & AcademicInternet Connection InformationMultimedia EquipmentNet IDNetwork Device Registration
  • Faculty/Employee
    Academic ServicesBYU NetworkComputers & SoftwareDirectoryEmail, Phone, & RadioFaculty Profile User Reference GuideFinance & Human ResourcesInternet Connection InformationMultimedia EquipmentNetwork Device RegistrationNew Employee InfoPremium Email Exchange Migration StepsVPN Access Installation
  • Guests
    Campus Directories & InfoCampus PrintingComputer LabsCougar CashInformation for Campus GuestsInternet Connection InformationWireless Network Connection
  • Alumni
    Campus PrintingEmail Alias AddressInternet Connection Information
  • Parents
    Information for ParentsInternet Connection Information
  • Retirees
    Retiree Services
  • CSR/System Admins
    Community SupportComputers & SoftwareDepartment SupportEmail, Phone, & RadioNetworkPerson & Group ManagementReportsWeb Services
  • Get Help
    Report a Problem
    Department Support ListDirectoriesIT TrackerOnline Help CenterRemote Session KeyTechnology SupportTraining & TutorialsTechTips

  • Service Catalog
    Service Catalog
    All ServicesStudent ServicesEmployee ServicesCSR Services

  • My Technology
    My Requests
    My EnhancementsMy IncidentsMy Notification PreferencesMy RequestsMy Service SubscriptionsMy ServicesMy Technology Support

  • About Us
    About UsCareers

    Information Technology Building

  • Report a Problem
  • Contact Us
IE BUMPER
Your Available Services
All Categories
All Services
Student Services
Employee Services
CSR Services
IE BUMPER
IE BUMPER
IE BUMPER

CSRs and System Admins—Computers and Software

Software

Download Software

BYU offers many software titles to employees of the university at discounted prices. To view titles and purchase software, go directly to the Software Distribution website at http://software.byu.edu.

For details, see the Software Distribution page.

Order Software for Others

CSRs and system administrators can purchase, download, and install software from Software Distribution for their users on campus. To enter Software Distribution with proxy access, go to http://go.byu.edu/proxysoftware. For additional information on Proxy Purchasing, see the Software Distribution page.


Computer Virus Protection

See BYU's Besafe website at http:\\besafe.byu.edu for additional network safety information.

BYU no longer provides virus protection through Software Distribution. Antivirus software can be downloaded for free via the internet or bought. If users would like suggestions, contact the OIT Service Desk.


Department Virtual Data Center

The University and the Church have heavily invested to build a world-class data center on campus. To help CES institutions, colleges, or departments leverage this investment, virtual data centers are being created. Virtual Data Center allocation is part of University Resource Planning. Please contact OIT Service Desk (2-4000) to discuss needs you have for a VDC.

For details, see the Virtual Data Center - BYU and Virtual Data Center - CES pages.


Virtual Private Server

Virtual Private Servers (VPS) allow departments and colleges to administer a private, leased server. It is available with the Windows 2003 Server and built on HP blade server technology using AMD Opteron and 2.4 GHz processors.

For details, see the Virtual Private Server page.


VPN Connection

As a member of the BYU community, CSRs are allowed access to a Virtual Private Networking Client that provides a secure connection to the BYU network from off campus. First, order an account from the VPN Client description page, then download the VPN Client from Software Distribution.

For details, see the Virtual Private Networking Client page.


Secure Connects with a Dedicated Data Line

The Dedicated Data line provides a secure connection between two hardware devices. To order this service, call the OIT Service Desk at 801-422-4000

For details, see the Dedicated Data Line page.


Administering Computer Labs

OIT provides lab administrators with tools to manage machine configuration and user authentication, monitor and evaluate machine usage, and manipulate machines. These statistics are shown in an easy to use public-facing environment.For details, see the Lab Management System page.


Computers

Computers or Printers

The Office of IT negotiates discounts with vendors for standard configurations each year. Vendors for computers include: Dell, HP, Apple, and Lenovo. Vendors for printers include: Dell, HP, Xerox, and Sharp. For more information, visit the BYU Bookstore.


Equipment Surplus / Asset Disposal

Equipment Surplus / Asset Disposal is BYU's procedure for recycling unneeded electronic equipment. You can request old hardware items to be picked up. This equipment is then refurbished and available for personal purchase through surplus sales held about once a month.

CSRs and system administrators are also able to purchase, with permission, surplus for clients' office use. Requests are made by emailing surplus@byu.edu.

For details, see the Equipment Surplus / Asset Disposal page.

Contacting Vendors or Representatives

Note: This information is currently stored in the CSR Wiki:

https://csrwiki.lib.byu.edu/csrwiki/index.php/HP

https://csrwiki.lib.byu.edu/csrwiki/index.php/Dell


Customer Service

Customer Support

For technical support or additional questions about this service, please:

    • Call the OIT Service Desk at 801-422-4000.
    • Email the OIT Service Desk at it@byu.edu.
    • Report a problem online.
Feedback

The feedback box, located below, is intended for general comments on this page or service information and NOT for help with specific technical issues you are having with the service itself. If you would like a response to your feedback, be sure to include your contact information or log into it.byu.edu using the login button at the top of the webpage.


IE BUMPER
IE BUMPER

Article Feedback

The feedback box, located below, is intended for general comments on this page or service information and NOT for help with specific technical issues you are having with the service itself. If you would like a response to your feedback, be sure to include your contact information or log into it.byu.edu using the login button at the top of this page.

Was this article helpful ?
Thank You.
Please provide feedback below.
Your feedback has been submitted. Thank You.
IE BUMPER

Need Help?

Call Us

Email Us

Visit Us

Live Chat

IE BUMPER
Services
Office of IT Home Page
Technology Support
IE BUMPER

Related Services

  • BYU Box Storage
  • Canvas Learning Management System
  • Check Out iPads from BYU Library Circulation Desk
  • Qualtrics
  • Radio Swap
  • Tuition Calc
IE BUMPER
A-Z Service Listing
  • 2-Way Radio
  • A
  • Admissions
  • API Manager
  • Application Development
  • Application Hosting and Integration
  • Audio/Visual Equipment Rental and Delivery
  • Audio/Visual Event Productions
  • AV Equipment Purchase and Installation
  • B
  • Business Intelligence Tools and Consulting
  • BusinessObjects
  • BYU Digital Dialog
  • BYU Events Calendar
  • BYU FlashCards
  • BYU Graduate School Application
  • BYU Home Page
  • BYU ID Card
  • BYU Learning Outcomes
  • BYU Learning Suite
  • BYU Mid-Course Evaluations
  • BYU Mobile Application
  • BYU Student Ratings
  • C
  • Call Center
  • Campus Active Directory
  • Campus Directory
  • Campus Operator Services
  • Campus Phone
  • Campus Telephone Directory
  • Central Cashiering
  • Central myBYU Apps
  • CES Student Systems
  • Chemistry Stores Inventory
  • Computer Rental
  • D
  • Data Center Floor or Rack Space
  • Data Hosting Consultation
  • DCE Independent Study CRM
  • DCE Personnel Manager
  • Developer Portal
  • E
  • Elastic Stack
  • Email
  • Email Alias Manager
  • Emergency Alert System
  • Employee Ecclesiastical Endorsement
  • Employee Training (YTrain)
  • Endpoint Management
  • Equipment Surplus / Asset Disposal
  • Event Hub
  • Exchange Distribution Group
  • F
  • Faculty Profile System
  • Financial Aid and Scholarships
  • Fine Arts and Communications Services Support
  • H
  • Honor Code Admin System
  • Hostname Registration
  • Housing Network Services
  • HR & Financial Reporting
  • Human Resources and Payroll
  • Humanities Services Support
  • I
  • Identity Management Services
  • Information Access & Reporting
  • International Study Programs
  • International Travel Management System (ITMS)
  • IRAMS
  • IT Training
  • L
  • LISTSERV
  • M
  • Managed Domain
  • Microsoft Office Suite / Office 365
  • MyBYU (Portal)
  • mYlink
  • MyMAP
  • N
  • Net ID
  • Network
  • Network Management Tools
  • O
  • Observation Systems
  • Off-Campus Housing System
  • Online Locker Rental
  • Open Access Computer Lab
  • Open Access Kiosk
  • Operations Center (NOC)
  • P
  • Paging and Intercom
  • Parking Admin
  • Payment Cards
  • PCI Card Appliance
  • Personal Information
  • Physical Access Security (CCure)
  • Premium NetStorage
  • Printers
  • R
  • Religion Services Support
  • Remote Applications
  • Remote Desktop Gateway
  • Residual Manager
  • Room Scheduling Display
  • S
  • Scholarship Management System
  • Security Event Log Management
  • Security Scanning
  • Security Support
  • Server Certificates
  • Service Desk Support
  • SharePoint
  • Software Distribution
  • Specialized AV Systems
  • Sports Camp Hiring
  • Student Ecclesiastical Endorsement
  • Student Financials
  • Student Health Plan
  • Student Information System (AIM)
  • Student Jobs
  • Student Voting
  • T
  • Tableau
  • TEC Room
  • Technology Support
  • Testing Center Admin
  • Two-step verification (Duo)
  • U
  • Unit Review
  • University Financials
  • University Organization Chart
  • V
  • Video Conferencing
  • W
  • Web Analytics
  • Web Services Registry (SOA Software)
  • Workstation Backup
  • Y
  • Y-Time
  • Ycloud
  • YMessage
Login with LDAP
BYU HomeIT HomeGet HelpSite FeedbackBeSafeContact UsFollow us on

Copyright Brigham Young University. All Rights Reserved.