CSRs and System Admins—Computers and Software

Software

Download Software

BYU offers many software titles to employees of the university at discounted prices. To view titles and purchase software, go directly to the Software Distribution website at http://software.byu.edu.

For details, see the Software Distribution page.

Order Software for Others

CSRs and system administrators can purchase, download, and install software from Software Distribution for their users on campus. To enter Software Distribution with proxy access, go to http://go.byu.edu/proxysoftware. For additional information on Proxy Purchasing, see the Software Distribution page.

Computer Virus Protection

See BYU's Besafe website at http:\\besafe.byu.edu for additional network safety information.

BYU no longer provides virus protection through Software Distribution. Antivirus software can be downloaded for free via the internet or bought. If users would like suggestions, contact the OIT Service Desk.

Department Virtual Data Center

The University and the Church have heavily invested to build a world-class data center on campus. To help CES institutions, colleges, or departments leverage this investment, virtual data centers are being created. Virtual Data Center allocation is part of University Resource Planning. Please contact OIT Service Desk (2-4000) to discuss needs you have for a VDC.

For details, see the Virtual Data Center - BYU and Virtual Data Center - CES pages.

Virtual Private Server

Virtual Private Servers (VPS) allow departments and colleges to administer a private, leased server. It is available with the Windows 2003 Server and built on HP blade server technology using AMD Opteron and 2.4 GHz processors.

For details, see the Virtual Private Server page.

VPN Connection

As a member of the BYU community, CSRs are allowed access to a Virtual Private Networking Client that provides a secure connection to the BYU network from off campus. First, order an account from the VPN Client description page, then download the VPN Client from Software Distribution.

For details, see the Virtual Private Networking Client page.

Secure Connects with a Dedicated Data Line

The Dedicated Data line provides a secure connection between two hardware devices. To order this service, call the OIT Service Desk at 801-422-4000

For details, see the Dedicated Data Line page.

Administering Computer Labs

OIT provides lab administrators with tools to manage machine configuration and user authentication, monitor and evaluate machine usage, and manipulate machines. These statistics are shown in an easy to use public-facing environment.For details, see the Lab Management System page.

Computers

Computers or Printers

The Office of IT negotiates discounts with vendors for standard configurations each year. Vendors for computers include: Dell, HP, Apple, and Lenovo. Vendors for printers include: Dell, HP, Xerox, and Sharp. For more information, visit the BYU Bookstore.

Equipment Surplus / Asset Disposal

Equipment Surplus / Asset Disposal is BYU's procedure for recycling unneeded electronic equipment. You can request old hardware items to be picked up. This equipment is then refurbished and available for personal purchase through surplus sales held about once a month.

CSRs and system administrators are also able to purchase, with permission, surplus for clients' office use. Requests are made by emailing surplus@byu.edu.

For details, see the Equipment Surplus / Asset Disposal page.

Contacting Vendors or Representatives

Note: This information is currently stored in the CSR Wiki:

https://csrwiki.lib.byu.edu/csrwiki/index.php/HP

https://csrwiki.lib.byu.edu/csrwiki/index.php/Dell

Customer Service

Customer Support

For technical support or additional questions about this service, please:

Call the OIT Service Desk at 801-422-4000.
Email the OIT Service Desk at it@byu.edu.
Report a problem online.

Feedback

The feedback box, located below, is intended for general comments on this page or service information and NOT for help with specific technical issues you are having with the service itself. If you would like a response to your feedback, be sure to include your contact information or log into it.byu.edu using the login button at the top of the webpage.