Return to Long-Distance.
BYU has negotiated very favorable rates with an outside vendor, Veracity Communications, Inc., to provide long-distance service for BYU. Overall, this agreement will bring savings of approximately 66% over present long-distance rates.
Veracity has also agreed to extend the same long-distance rates the university receives (plus applicable taxes) to university faculty, employees, and students for their personal long-distance calls. University personnel may establish a personal account with Veracity that will allow personal calls to be initiated from either campus or off-campus phones using a personal authorization code. Those calls will be billed to the employee directly on a monthly basis. This will eliminate the need to use department authorization code access for personal calls and the handling of reimbursements for those calls through department funds.
Note: Charges apply only to long-distance calls. There are no changes for local calls or calls to other campus phone numbers. Other charges related to telephone equipment usage will continue to be made through the Office of Information Technology's monthly campus journal entry and information statements.
Who is eligible for department long-distance service?
Employees (Staff & Faculty) for work use.
What are the long-distance rates?
Long-distance rates can be viewed at http://veracitycom.net/ or by calling (801) 379-3000 or (800) 370-1106.
My FAC Code no longer works.
The change from Office of IT managed long-distance services to Veracity Communications long-distance services necessitated a change of the old FAC code to a new authorization code. Previous FAC codes were transferred to Veracity authorization codes which required the number 2 to be added to the beginning of your current FAC code. (For instance, if your old FAC code was 123456, your new authorization code is now 2123456).
To access Veracity Long Distance, simply use Veracity's 7-digit authorization code in the same way the 6-digit BYU FAC code was used previously.
Note: There are no confirmation tones after entering an authorization code. Do not disclose assigned authorization codes to anyone. It is strongly recommended that each employee has their own long-distance authorization code or calling card, unless special circumstances require otherwise. Forgotten codes or changes to authorization codes are obtained by calling Veracity directly.
What replaces my existing DISA service?
The DISA service that was once offered on campus has been changed to a new Access number provided by Veracity Communications. The system no longer acts as if you are calling from campus, but you can still gain access from off-campus telephones for long-distance calls.
To make long-distance calls from off campus, use the following Veracity access numbers:
All Veracity Communications long-distance charges will be the same regardless of where the call originates. You assume full responsibility for all calls made using the long-distance authorization code. This includes any fraudulent calls not reported to the Office of Information Technology within the above prescribed time or any calls resulting from negligence. Veracity has some Access phone numbers for calls originating from foreign countries, but because of the unique circumstances, callers are advised to obtain an AT&T calling card for use when Veracity's international Access numbers do not work.
What information is necessary to sign up?
Items needed to place an order
How do I sign up?
The steps for requesting the new department long-distance service are as follows:
Can I order for another employee in my department?
The ordering process allows for this, but usually employees order the long-distance service for themselves. In some cases, these services may be managed by someone within a department. Confirmation e-mails are sent to both the user and the person placing the order.
What if I have received an authorization code, but it does not work on my office telephone?
There are two primary reasons that may cause this:
How do I make a call from a BYU telephone?
To make a long-distance call from a BYU telephone
How do I make a call from an off-campus telephone?
To make long-distance calls from off campus, use the following Veracity access numbers:
Note: All local numbers need to be dialed with ten digits. For campus numbers, dial (801) 422-xxxx. For other local numbers, dial (801) xxx-xxxx.
How do I make a call from an international location?
To initiate a long-distance call from an international location
Note: Veracity has some Access phone numbers for calls originating from foreign countries, but because of the unique circumstances, callers are advised to obtain an AT&T calling card for use when Veracity's international access numbers do not work.
Are Direct Calls to Church Headquarters long-distance?
For calls made from campus, long-distance charges to Church Headquarters do not apply.
How can I see a list of all my call detail or call detail for my department?
Call Detail Reports are sent to the speedtype manager for your department. This will allow departments to monitor call activities based on the account number used. All speed types have a manager and contact associated with them. This file is given to Veracity, and those contacts (as defined by financial services) are the ones that get the Call Detail Reports. These are distributed, if necessary, through the department from those contacts. Call Detail Reports are NOT sent to each caller.
Note: Departments assume full responsibility for reviewing monthly billing statements and reporting all fraudulent calls to Veracity Communications no later than the 10th day of the month following the billing statement.
Can department managers access charges to multiple speed types online?
Authorization to Veracity to provide call records for multiple speed types must come from College/Division controllers. For further assistance, contact Veracity Communications at (801) 379-3000 or (800) 370-1106.
How do I get billed?
Departments will not pay Veracity directly. Departments assigned long-distance authorization codes will soon receive their statement of charges from Veracity Communications rather than from the Office of IT. This statement will be delivered to the speedtype managers via a Peoplesoft journal entry process each month. Campus departments will be charged for those calls through a monthly journal entry by Financial Services. The billing process is as follows:
What should I do if I have problems with my billing?
Long-distance service and support is provided exclusively by Veracity Communications by contacting them at (801) 379-3000 or (800) 370-1106.
What should I do if I make a personal call using my department authorization code?
University personnel should obtain a personal-use authorization code for personal calls.
In the event that you have made personal calls using the department authorization code, you should contact the person in your department designated to manage the long-distance charges and ensure that BYU is reimbursed for your personal call activities.
Who should I call to receive help with department long-distance services?
If you experience problems where your long-distance service does not work, you should first call the OIT Service Desk. If it is a problem that only Veracity can solve, you will be referred to Veracity Communications at (801) 379-3000 or (800) 370-1106.
How do I contact Veracity Communications Customer Services?
Some of the common long-distance account issues include the following:
Long distance service and support is provided exclusively by Veracity Communications.
Phone: (801) 379-3000 or (800) 370-1106.
E-mail Support: firstname.lastname@example.org
Fax: (801) 370-1104
Mailing Address: 379 North University Ave., Suite 301 Provo, UT 84601
The Veracity Communications Customer Service staff is ready to assist you with your account setup and billing needs Monday through Friday 8 a.m. to 6 p.m.
Does each employee need their own authorization code for university business calls or can they be shared?
Employees should not disclose any authorization codes to other employees.
It is strongly recommended that each employee has their own authorization code, unless special circumstances require otherwise. Employees with special circumstances, such as a shared or group long-distance authorization code, should call the OIT Service Desk.
How do I delete services for an employee leaving the university?
When terminating employment, the individual must cancel long-distance services by completing the following:
Note: Do not give the terminating employee's department authorization code to their replacement.
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