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Service Desk - Network Card (TCP/IP) settings for Wired/Wireless network

KB0023495
Wired Network,Wireless Network
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Information

How-to Check TCP/IP Settings

Windows 7

  1. Click on the Windows Icon (Start).
  2. Click Control Panel.
  3. Click Network and Internet.
  4. Select Network and Sharing Center.
  5. Select Change Adapter Settings (on left).
  6. Right-click on Local Area Connection (or Wireless Network Connection for wireless problems).
  7. Check if it is enabled (the first option will be "disable" if it is enabled or "enable" if it is disabled).
  8. Click Properties.
  9. Select Internet Protocol Version 4 (TCP/IPv4).
  10. Click Properties.
  11. Select Obtain an IP address automatically.
  12. Select Obtain DNS server address automatically.
  13. Restart the computer.

 

Windows 8.1/10

  1. Click on the Windows Button to go to the Start Menu.
  2. Start typing "Control Panel"
  3. Click Control Panel on the right hand side.
  4. Click Network and Internet.
  5. Click Network and Sharing Center.
  6. Click Change Adapter Settings (on left).
  7. Right-click on Ethernet (or Wi-Fi for wireless problems).
  8. Check if it is enabled (the first option will be "disable" if it is enabled or "enable" if it is disabled).
  9. Click Properties.
  10. Select Internet Protocol Version 4 (TCP/IPv4).
  11. Click Properties.
  12. Select Obtain an IP address automatically.
  13. Select Obtain DNS server address automatically.
  14. Restart the computer.

 

Macintosh OS X

  1. Click the Apple button.
  2. Click on System Preferences.
  3. Click the Network icon.
  4. Select Ethernet (or Airport/Wi-Fi if you are troubleshooting wireless) in the left side-bar.
  5. Click the Advanced button.
  6. Click on the TCP/IP tab.
  7. Select Using DHCP in the Configure IPv4 field.
  8. Select Automatically in the Configure IPv6 field.
  9. Verify that all other fields are blank.
  10. Click OK.
  11. Click Apple.
  12. Restart the computer..

 

Macintosh OS 7.6 to OS 9.0

  1. Click the Apple button.
  2. Select Control Panel.
  3. Click on TCP/IP.
  4. In the Connect via field, select Ethernet.
  5. In the Configure field, select Using DHCP Server.
  6. All other fields should be blank (delete any information in DHCP Client ID and Search Domains).
  7. Close the TCP/IP window.
  8. Save the changes.

 


Support Instructions

(Feel free to remote into the office Macintosh so you can see what the customer sees. See KB0026769 for instructions on how to remote into the Mac.)

 

Additional Troubleshooting Questions

 

Back to IP Address instructions (KB0024358)

Back to WNA Troubleshooting (KB0023426)

Back to Wireless Troubleshooting (KB0023563)


Authored by Tim Hirschi
Last modified 13 hours ago